Summary
Overview
Work History
Education
Skills
Timeline
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Chris Poynter

Glasgow,KY

Summary

Proven leader with extensive experience at USPS, adept in staff management and process improvement. Excelled in training and mentoring, enhancing team productivity by implementing strategic planning and efficient workflows. Demonstrated complex problem-solving abilities, achieving significant improvements in customer service and operational efficiency. Skilled in policy enforcement and employee motivation, consistently delivering results beyond expectations.

Overview

7
7
years of professional experience

Work History

Supervisor Customer Service

USPS
05.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Rural Mail Carrier

USPS
02.2020 - 05.2022
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.

Patrol Officer

Glasgow Police Department
01.2017 - 02.2020
  • Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
  • Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
  • Provided assistance to citizens in need, including medical emergencies or vehicle breakdowns, demonstrating compassion and professionalism at all times.
  • Collaborated with fellow officers for efficient crime prevention and response efforts.
  • Participated in specialized training sessions to enhance skills in areas such as firearms proficiency, self-defense tactics, and crisis intervention techniques.
  • Testified in court cases as needed, providing clear and concise accounts of events witnessed or investigated.
  • Coordinated with other law enforcement agencies during joint operations or investigations to ensure efficient communication and teamwork.

Education

No Degree - Business Administration And Management

Western Kentucky University
Bowling Green, KY

High School Diploma -

Caverna High School
Horse Cave, KY
05.2006

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Strategic Planning
  • Staff Development
  • Staff Discipline
  • Processes and procedures
  • Process Improvement
  • Schedule development
  • Policy Enforcement

Timeline

Supervisor Customer Service

USPS
05.2022 - Current

Rural Mail Carrier

USPS
02.2020 - 05.2022

Patrol Officer

Glasgow Police Department
01.2017 - 02.2020

No Degree - Business Administration And Management

Western Kentucky University

High School Diploma -

Caverna High School

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Chris Poynter