Chris Rozema
Hudsonville,MI
Summary
Goal-oriented, sales driven person with distinguished experience in several industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
I also have a close friend that has a similar position with EPS security, here in Grand Rapids, MI. So, while I do not have a history in security specifically, I do have some insights on what to potentially expect within the industry.
Overview
13
13
years of professional experience
Work History
Sales Associate
Tommy's Boats
03.2023 - 11.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Sales
West Michigan Airduct & HVAC
04.2022 - 11.2022
- Helped customers find specific products, answered questions and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Obtained signatures for financial documents and internal and external invoices.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales
Rx Comfort Heating And Air Conditioning
05.2021 - 02.2022
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Collected payments and provided accurate change.
Owner
GR Transport, LLC
10.2017 - 01.2021
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Conferred with customers to understand needs and finalize purchase orders.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
General Manager
Accurate Automotive Group
04.2016 - 10.2017
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Customer Service Representative /Inside Sales Representative
Inontime Logistics
01.2011 - 04.2016
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Lee High School
Wyoming, MI05.2007
Skills
- Customer Service
- Team Leadership
- Detail-Oriented
- Problem-Solving
- Sales Development
- Staff Motivation
- Performance Improvement
- Customer Relationship Management
- Staff Supervision
- Business Development
- Team Player
Timeline
Sales Associate
Tommy's Boats
03.2023 - 11.2023
Sales
West Michigan Airduct & HVAC
04.2022 - 11.2022
Sales
Rx Comfort Heating And Air Conditioning
05.2021 - 02.2022
Owner
GR Transport, LLC
10.2017 - 01.2021
General Manager
Accurate Automotive Group
04.2016 - 10.2017
Customer Service Representative /Inside Sales Representative
Inontime Logistics
01.2011 - 04.2016
High School Diploma -
Lee High School
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