Chris Shaw
Kingwood,TX
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 12-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Call Center Sales Supervisor
THIScar
04.2023 - Current
- Helped THIScar to produce new sales procedures and scripting for sales agents
- Managed 8 agents to make 500 calls per day
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Internet Sales Director
Dodge City Of McKinney
03.2019 - 04.2023
- Managed 20 Sales Professionals
- Built Procedures and Processes for Sales Team
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Updated company website with deals and product packages.
- Trained sales staff on company procedures and salesmanship.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
High School Diploma -
Nacogdoches High School
Nacogdoches, TX05.2009
Skills
- Training Initiatives
- Call Volume Analysis
- Organizational Improvements
- Improvement Strategies
- Team Goals
- Contact Management Systems
- Strategic Decision-Making
- Customer Engagement
- Digital Sales
- Employee Performance Evaluations
- Sales Quota Management
- Motivational Leadership
Additional Information
Proficient use of Microsoft Office Suite, Google Suite, and outbound customer facing products
Timeline
Call Center Sales Supervisor
THIScar
04.2023 - Current
Internet Sales Director
Dodge City Of McKinney
03.2019 - 04.2023
High School Diploma -
Nacogdoches High School
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