Summary
Work History
Education
Skills
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CHRISTOPHER SMITH

CHRISTOPHER SMITH

Cleveland,OH

Summary

I'm a results-driven customer success professional with a strong background in SaaS and account management. I’m passionate about building meaningful, long-term relationships that not only support retention but also drive real growth for both customers and the business. With hands-on experience helping clients get the most out of their solutions, I focus on delivering great experiences, aligning with their goals, and making sure they see clear, measurable value every step of the way.

Work History

Senior Client Success Manager

Hometown
05.2021 - Current
  • Manage 80+ client accounts across school districts, athletic associations, and business organizations.
  • Own $1.8M+ in ARR; ensure consistent growth, renewals, and satisfaction.
  • Lead quarterly and annual business reviews; identify and resolve pain points.
  • Partner cross-functionally with Sales, Product, and Marketing to improve adoption and usage.
  • Developed strategic account plans to identify growth opportunities and drive revenue for key clients.
  • Tools: Salesforce, Snowflake, TaskRay, Slack, Google Workspace, Calendly.Utilize Salesforce, Snowflake, TaskRay, Slack, Google Suite, and Calendly for daily business related activities
  • Client Success Manager (06/2022 – 07/2024)
  • Client Success Coordinator (05/2021 – 06/2022)

Corporate Partnerships Executive

Lake Erie Crushers
09.2019 - 10.2020
  • Sold $150K+ in advertising/sponsorships for 2020 season (pre-COVID halt).
  • Conducted cold outreach to 50+ leads/day and led 5–7 sales meetings/week.
  • Created, managed, and renewed B2B sponsorship contracts.
  • Oversaw client success from onboarding to renewal across full partnership lifecycle.

Education

Bachelor of Science - Sport Administration

University of Cincinnati
Cincinnati, OH
08.2016 - 06.2018

High School Diploma -

Mentor High School
Mentor
08.2009 - 06.2013

Skills

  • Customer Retention & Success Strategy
  • SaaS Account Management
  • CRM & Data Tools (Salesforce, Snowflake)
  • Client Onboarding & Relationship Management
  • Revenue Growth & Expansion
  • Cross-Functional Team Collaboration
  • Virtual Presentations & Communication
  • Business Reviews & Client Reporting
  • Task & Workflow Management (TaskRay, Slack, Google Workspace)

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CHRISTOPHER SMITH