Chris Spence
Gilbert,AZ
Summary
Energetic sales leader with 23+ years of proven experience driving top-line revenue growth while targeting, developing, and managing enterprise relationships. Accomplished leader with a demonstrated record of recruiting, mentoring, and building sales teams that consistently exceed Key Performance Indicators (KPI) for revenue, margins, and account growth. Adds value to the company and the customer by properly identifying client needs and aligning solutions to maximize total relationship value over the long-term.
Overview
24
24
years of professional experience
Work History
Vendor Technical Enablement Manager
TD SYNNEX (Formerly Tech Data)
05.2018 - Current
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Assisted in the design of custom software solutions tailored specifically to meet unique business objectives.
- Mentored junior staff members, fostering a supportive environment that encouraged professional growth and skill development.
- Troubleshot complex technical issues efficiently by leveraging extensive industry knowledge and practical experience.
- Developed comprehensive training programs to expand team knowledge in new technologies and software applications.
Solutions Sales Manager
Avnet Government Solutions
06.2014 - 05.2018
- Established strong relationships with clients, resulting in repeat business and increased referrals.
- Enhanced overall revenue by streamlining the sales process and implementing effective CRM strategies.
- Implemented robust pipeline management processes, enabling better forecasting accuracy and improved resource allocation.
- Achieved consistent growth in solution sales through proactive prospecting and lead generation efforts.
- Led cross-functional collaboration initiatives between various departments, ensuring seamless execution of complex projects for clients.
Solutions Sales Supervisor
AVNET Technology Solutions
03.2011 - 06.2014
- Cultivated strong business relationships with customers to drive business development
- Work closely with suppliers to implement sales promotions designed to increase business
- Managed a team of seven sales representatives responsible for top NetApp accounts and a total budget of $350M
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Solutions Sales Rep
AVNET Technology Solutions
03.2008 - 02.2011
- Develop relationships with value added partners to drive sales
- Daily interaction with customers to identify and effectively communicate solutions
- Accurately manage opportunities and forecast projected sales
- Technical resource to help customers with solutions
- Provide accurate and timely cost quotes
Sales Manager
AVNET Technology Solutions
10.2008 - 02.2009
- Cultivated strong business relationships with customers to drive business development
- Work closely with suppliers to implement sales promotions designed to increase business
- Managed a team of seven sales representatives responsible for top NetApp accounts and a total budget of $350M
Account Manager
AVNET Technology Solutions
06.2004 - 09.2008
- Develop relationships with value added partners to drive sales
- Responsible for customer relations through training of NetApp products and solution design
- Accurately Establish enablement programs to aid customers in using Avnet and supplier tools
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
Asset Sales Support Coordinator in Asset Management
AVNET Technology Solutions
01.2001 - 12.2004
- Purchasing of computer equipment to support major computer sales of franchised and dedicated teams
- Negotiating net terms with over 500 vendors for best cost and lead time availability
- Accountable for on time delivery of over 1000 parts
- Control inventory through daily interaction with sales and the warehouse using online auditing systems
- Maintain and developed just in time and off site vendor storage proposals
- Product procurement and inventory control for multi million dollar product lines
- Responsible for supporting and invoicing an average of three million dollars per month within the purchasing team
- Recipient of Employee of the Month Award for superior customer service and meeting company inventory goals
- Recipient of the “Rising Star Award” for excelling beyond expectations in the purchasing department
Education
Bachelor of Science Degree - Management, Marketing
NEW MEXICO STATE UNIVERSITY
Las Cruses, NM08.2000
College Preparatory Graduate -
NEW MEXICO MILITARY INSTITUTE
Roswell, NM01.1994
Skills
Sales Operations Management
Inside Sales Management
Cross-Functional Collaboration
Strategic Planning & Execution
Enterprise Account Management
Team Leadership & Management
Forecasting & Budgeting
Strategic Partner Relationships Coaching, Training & Mentoring
Accomplishments
- Recipient of Employee of the Month Award for superior customer service and meeting company inventory goals.
Timeline
Vendor Technical Enablement Manager
TD SYNNEX (Formerly Tech Data)
05.2018 - Current
Solutions Sales Manager
Avnet Government Solutions
06.2014 - 05.2018
Solutions Sales Supervisor
AVNET Technology Solutions
03.2011 - 06.2014
Sales Manager
AVNET Technology Solutions
10.2008 - 02.2009
Solutions Sales Rep
AVNET Technology Solutions
03.2008 - 02.2011
Account Manager
AVNET Technology Solutions
06.2004 - 09.2008
Asset Sales Support Coordinator in Asset Management
AVNET Technology Solutions
01.2001 - 12.2004
College Preparatory Graduate -
NEW MEXICO MILITARY INSTITUTE
Bachelor of Science Degree - Management, Marketing
NEW MEXICO STATE UNIVERSITY
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