Chris Stevens
Burnet,TX
Summary
Dynamic professional with extensive experience at Dell Computer Corp, excelling in software validation and hardware testing. Proven ability to enhance product quality through meticulous test case development and effective bug reporting. Strong communicator and team liaison, dedicated to delivering exceptional end-user support and driving project success.
Overview
30
30
years of professional experience
Work History
Department Supervisor
Lowes
Marble Falls, TX
01.2023 - Current
- Supervised daily operations, ensuring compliance with store standards to enhance customer satisfaction.
- Coordinated inventory management and ensured stock availability throughout the department.
- Implemented visual merchandising techniques to enhance product displays and appeal.
- Trained new team members on product knowledge and safety procedures, contributing to a knowledgeable workforce.
- Resolved customer inquiries and complaints to foster a positive shopping experience.
- Collaborated with upper management to align departmental goals with company initiatives, facilitating strategic implementation.
Engineering Analyst
Dell Computer Corp
Round Rock, TX
01.2015 - 01.2023
- Provided Dell Server Development Board level support, including component solder removal and population of all chips, resistors, and capacitors, ensuring successful dead board recovery during BU, UT, PT, and ST testing phases.
- Managed comprehensive operational testing of Dell Enterprise Server systems and current technology applications supported on these systems.
- Demonstrated proficiency in Client 32- & 64-bit Windows Server OS, Linux, and Ubuntu, contributing to effective system operations.
- Acquired in-depth knowledge of DCP (Dell Control Point – System Manager, Security Manager, and Communication Manager) application software, enhancing support capabilities.
- Experienced in using Ghost/Clone software servers to create and backup all operating system images.
- Experience in creating SDR’s for FIDA image deployment.
- Knowledgeable in using Client automation tools such as Pass mark, WDTF, AST, Blackout, 3Dmark, Max Power, Boot loop. Ect…
- Gained experience with remote management and virtual client systems.
- Dell Technologies is a multinational technology company headquartered in Round Rock, Texas. The company is best known for designing, manufacturing, and selling personal computers, servers, data storage devices, and IT infrastructure solutions. Dell serves a wide range of customers, from individual consumers to large enterprises and government organizations. Dell is recognized for its direct-to-consumer sales model, customizable products, and focus on innovation in areas like cloud computing, cybersecurity, and digital transformation.
Technical Q/A
Miner Edge Corp
Round Rock, TX
01.2014 - 01.2015
- Contributed to design and testing of 1U water-cooled Bitcoin miner, enhancing product functionality.
- 1U Tray with 4 upgradeable hashing modules.
- Developed modular systems to facilitate upgrades, improving scalability for users.
- Engineered water cooling system, enabling 90% of heat to exit building, optimizing thermal management.
- All the benefits of immersion cooling without the cost.
- Can run on 60c water temp, means mining anywhere in the world.
- Miner Edge, LLC is a Round Rock, Texas-based company specializing in advanced Bitcoin mining hardware solutions. Founded in 2014 by a team of engineers from leading tech firms like Dell, HP, and Motorola, Miner Edge offers modular, water-cooled mining systems designed for scalability and efficiency. Their flagship product, the Miner Edge System, condenses up to 1 MW of mining hardware into a compact form, reducing electrical and cooling costs while enabling operations in diverse environments.
Quality Engineer
Buffalo Technologies
Austin, TX
01.2011 - 01.2014
- Conducted Q/A testing for all Buffalo products, ensuring quality from development phase to customer out-of-box experience.
- Experience in testing and supporting the following products: NAS devices, DAS devices, Wireless Networking devices, Cloud Networking devices.
- Performed product testing for 12 bay projects, including issue documentation and test case development.
- Executed TS-A testing and issue documentation, including reworking solder station boards for development team.
- Buffalo Americas, headquartered in Austin, Texas, is a leading provider of secure and affordable network storage solutions, including Network Attached Storage (NAS) devices, external hard drives, and wireless networking products. As a subsidiary of Japan-based Buffalo Inc., the company serves small to medium-sized businesses across North America, offering Japanese-made hardware known for quality, reliability, and ease of use.
Software Validation Lead
Dell Computer Corp
Round Rock, TX
01.2007 - 01.2010
- Conducted client-side software testing across all supported platforms, ensuring functionality and reliability of internal Dell software bundles and applications.
- Testing of Dell Desktop, Workstation, and Notebook systems and current technology applications supported on these systems.
- Demonstrated expertise in 32- and 64-bit client operating systems including Windows XP, Vista, Windows 7, and Windows 10.
- Leveraged expertise in DCP application software, including System Manager, Security Manager, and Communication Manager, to optimize system performance.
Hardware Product Test Lead
Dell Computer Corp
Round Rock, TX
01.2000 - 01.2007
- Led product testing for all supported Dell Enterprise Servers, executed in-depth test cases, and documented detailed bug reports during the product test phase.
- Tested Dell PowerEdge servers. Primary focus was testing all server hardware - CPUs, memory, video, ALL supported Raid controllers, DRAC, network controllers, etc.
- Gained expertise in server operating systems and Dell software, improving testing protocols and support processes.
- Acquired knowledge of Dell server peripherals, including RAID and SCSI controllers, Fibre controllers, and Gigabit NICs, to improve server performance.
- Managed understanding of lab network infrastructure for client-server testing, enabling efficient testing procedures.
Software / Hardware Consultant
CDS Enterprises
Round Rock, TX
01.1996 - 01.2000
- Built and designed personal computers from the ground up, addressing user needs and providing solutions for small networks and hardware/software issues.
- Designed custom systems to meet specific customer requirements, ensuring alignment with user needs.
- Provided ongoing customer support for all custom built systems sold, enhancing user satisfaction and system reliability.
Skills
- Project coordination
- Stakeholder engagement
- Process improvement
- Software and hardware testing
- Software validation
- Hardware level testing
- TCP and CPU testing
- Memory and GPU testing
- BIOS and CPLD code testing
- Test case development
- Bug reporting
- Customer relations
- Risk assessment
- Team liaison
Timeline
Department Supervisor
Lowes
01.2023 - Current
Engineering Analyst
Dell Computer Corp
01.2015 - 01.2023
Technical Q/A
Miner Edge Corp
01.2014 - 01.2015
Quality Engineer
Buffalo Technologies
01.2011 - 01.2014
Software Validation Lead
Dell Computer Corp
01.2007 - 01.2010
Hardware Product Test Lead
Dell Computer Corp
01.2000 - 01.2007
Software / Hardware Consultant
CDS Enterprises
01.1996 - 01.2000