Chris Suess
Austin,TX
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 16-year history of successful industry performance.
Overview
10
10
years of professional experience
Work History
Business Manager
Lincoln Property Company
Austin, TX
08.2021 - Current
- Analyze monthly performance and budget projections
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Enhanced and redefined organizational structure to maintain competitive edge within sub-market.
- Interacted well with customers to build connections and nurture relationships.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement
- Supported business management projects by monitoring and tracking risks, issues and action items
- Anticipated financial impact from operational issues and worked with leadership to develop solutions
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Assistant Business Manager
Lincoln Property Company
07.2016 - 08.2021
- Process all move out notices, service requests and resident transfers
- Process and finalize final move-out statements and communicate with past residents to maximize collections after move-out
- Implement lease renewal and resident retention programs
- Manage resident relations issues, which include taking resident phone calls, requests and concerns
- Analyze weekly leasing reports and forecast occupancy trends
- Assist Business Manager and leasing team with developing and tracking marketing strategies, including advertising, promotions and publications
- Review and inspect vacancies, make-ready apartments and models highest quality of conditions within each vacant apartment home
- Inspect property for community policy violations, needed repairs and overall landscaping
- Audit and process adjustments to resident ledgers for accurate accounting information
- Maintain and audits make ready board for accurate scheduling for new scheduled move-ins.
Education
High School Diploma -
Grandview High School
Grandview, TX05.2004
Skills
- Operational leadership
- Cross-functional communication
- Operations management
- Staff Management
- Financial administration
- Budgeting
- Project Management
- Contract Management
- Customer Relationship Management
- Staff training and development
- Business administration
Timeline
Business Manager
Lincoln Property Company
08.2021 - Current
Assistant Business Manager
Lincoln Property Company
07.2016 - 08.2021
High School Diploma -
Grandview High School