CHRIS TAYLOR
Wentzville,MO
Summary
Adept Information Technology Specialist with a proven track record at Teksetra. Highly skilled in managing network and computer systems, with proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities and ability to optimize system performance for enhanced operational efficiency.
Overview
32
32
years of professional experience
3
3
Certifications
Work History
INFORMATION TECHNOLOGY SPECIALIST
Teksetra
03.1993 - Current
- Provide system administrator duties for multiple clients in a Windows environment while adapting to the unique needs of each client
- Setup, configure, and perform day-to-day maintenance and administration of Windows systems, including servers, network devices, and endpoints
- Swiftly respond to helpdesk tickets, troubleshoot, and resolve technical issues with efficiency while aiming for high customer satisfaction by offering clear and effective solutions
- Deliver remote technical support, addressing and resolving IT-related issues in a timely and efficient manner
- Lead and assist with IT projects in a team environment, including system upgrades, network expansions, and new technology implementations
- Working knowledge of Active Directory, DNS, DHCP, IP addressing, subnets, routing, switching, antivirus, backup and recovery, M365 and virtualization
- Advanced knowledge of Remote Maintenance and Management (RMM) tools such as NAble, ConnectWise, SentinelOne, Symantec, Threatlocker, DropSuite, Cisco Umbrella, KnowBe4 and DUO
- Creating and maintaining comprehensive documentation for all implemented systems and infrastructures
Education
Certificate - Information Technology
Control Data Institute
St. Louis, MO02.1993
Skills
- Network administration
- IT troubleshooting
- Root-cause analysis
- Technical support
- Excellent interpersonal skills
Certification
- Microsoft Certified Professional (MCP), 01/2000
- CompTIA A+, 01/2003
- WatchGuard, 01/2014
Timeline
INFORMATION TECHNOLOGY SPECIALIST
Teksetra
03.1993 - Current
Certificate - Information Technology
Control Data Institute
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