Chris Wheeler
Lubbock,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
17
17
years of professional experience
Work History
Service Manager
Warren CAT
Brownfield, Texas
04.2024 - Current
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Analyzed service reports to identify areas of improvement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
General Manager
EquipmentShare
Lubbock, TX
09.2019 - 04.2024
- Managed all aspects of daily business operations including staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
Service Manager
Ahern Rentals
Lubbock, TX
09.2008 - 09.2019
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Hired and trained service department staff to drive performance.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Education
Diesel Technology
Universal Technical Institute of Texas Inc
Houston, TX11-2006
Skills
- Customer Relationship Management
- Advertising and marketing
- Workflow Planning
- P&L Management
- Operations Oversight
- Customer Retention
- Service Quality Improvement
- Leadership and team building
References
References available upon request.
Timeline
Service Manager
Warren CAT
04.2024 - Current
General Manager
EquipmentShare
09.2019 - 04.2024
Service Manager
Ahern Rentals
09.2008 - 09.2019
Diesel Technology
Universal Technical Institute of Texas Inc
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