Chris Wise

• Successfully managed a $90 million book of business, from Operations to Account Management.
• Secured two top-five accounts and managed all operations.
• Developed and implemented operational policies and procedures to improve efficiency.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Identified areas where process improvements could be made resulting in increased productivity.
• Worked effectively in team environments to make the workplace more productive.
• Set goals and expectations for direct reports using performance review process, holding staff accountable.

• Managed key account relationships, ensuring customer loyalty and retention.
• Managed accounts from cradle to grave, overseeimg all aspects from Operations and Account Management
• Conducted regular business reviews with clients to understand their needs and align products and services accordingly.

• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Performed multiple sales activities for an extensive client base in a fast paced office environment
• Developed leads and participated in cold-calling to source and close new business
• Built and maintained long-term client relationships with carriers of varying sizes
• Negotiated and successfully completed thousands of contracts, which procured in excess of $2,5 million in revenue for CH Robinson
Customer Sales