Chrisann Black
Greenville,NC
Summary
Detail-oriented professional with excellent communication, interpersonal and problem solving skills. Aiming to leverage my abilities to successfully promote child growth and development. Frequently praised as hardworking by my peers, I can be relied upon to help the classroom achieve its goals.
Overview
5
5
years of professional experience
Work History
Teacher Assistant
Northwest Elementary School
08.2023 - Current
- Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Contributed to increased student success by providing one-on-one support for struggling learners.
- Streamlined communication between parents and teachers through timely updates on student progress and achievements.
Summer Camp Counselor
The Grange Organization
06.2023 - 07.2023
- Enhanced camper experience by planning and executing diverse activities tailored to age groups and interests.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
Childcare Provider
Angel’s Above Childcare Center
04.2022 - 12.2022
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created and implemented diverse educational strategies to boost development.
- Offered excellent care to multiple children at once, ranging in ages 0 to 10.
Senior Resolution Specialist
Continuum Global Solutions
12.2020 - 04.2022
- Monitored service capabilities and collaborated cross functionally to meet needs and resolve escalated issues
- Researched relevant resources to effectively communicate to members, identified member representation needs and used problem solving to address customer inquiries
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
- Used trained knowledge to detect fraudulent situations with accuracy, and escalate to superiors if necessary.
Customer Service Representative
Continuum Global Solutions
08.2020 - 12.2020
- Answered customer telephone calls promptly to avoid on-hold wait times
- Promoted superior experience by addressing customer needs, demonstrating empathy and resolving problems swiftly
- Promptly responded to inquiries and requests from prospective customers
- Maintained up-to-date knowledge of product and service changes.
Assistant Office Administrator
Sandhills Community College
01.2019 - 05.2020
- Professionally assisted in executing duties and responsibilities of the Admissions Office
- Assisted in proficient filing, organized student mailing, data entry, and answering student phone calls
- Maintained a positive attitude to greet students coming to the Admissions Office, and responded to general admission questions.
Education
Associate - Arts (General Education
Sandhills Community College
Pinehurst, NCSkills
- Administrative Support
- Organizational Skills
- Data Entry
- Attention to Detail
- Problem Solving
- Excellent Communication
- Child Development
Timeline
Teacher Assistant
Northwest Elementary School
08.2023 - Current
Summer Camp Counselor
The Grange Organization
06.2023 - 07.2023
Childcare Provider
Angel’s Above Childcare Center
04.2022 - 12.2022
Senior Resolution Specialist
Continuum Global Solutions
12.2020 - 04.2022
Customer Service Representative
Continuum Global Solutions
08.2020 - 12.2020
Assistant Office Administrator
Sandhills Community College
01.2019 - 05.2020
Associate - Arts (General Education
Sandhills Community College
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