CHRISANN CULLEN-ALEXANDER
North Chesterfield,Virginia
Summary
Results-driven operations leader with 8+ years at Amazon, advancing from frontline associate to Area Manager at RIC5 Sort Center. Achieved exceptional operational improvements through innovative process solutions: 40% improvement in SDT/CPT performance via POD card system implementation, 15% reduction in processing time, 55% improvement in safety metrics, and significant gains in quality (10% fewer Late Loads, 5% fewer Scan Misses, 25% decrease in Rolled Volume Not Loaded). Proven collaborative leader partnering with cross-functional teams to optimize processes and drive continuous improvement in high-volume logistics environments.
Overview
8
8
years of professional experience
Work History
Area Manager I/II
AMAZON
Richmond, USA
05.2023 - Current
- Lead daily operations for 200 associates across multiple shifts in a manual sort center environment
- Reduced package processing time by 15% through strategic workflow optimization and process improvements
- Improved safety metrics by 55% by implementing comprehensive safety programs and fostering a culture of safety-first operations
- Achieved 40% improvement in SDT and CPT performance through innovative POD card system implementation for Wave 0 and Early Bird pallets
- Drove data-driven operational improvements resulting in 10% reduction in Late Loads, 5% fewer Scan Misses, and 25% decrease in Rolled Volume Not Loaded
- Manage operational budgets, labor planning, and resource allocation to meet daily volume targets
- Collaborate cross-functionally with WHS teams, Ship Dock operations, and other Sort Centers to optimize processes and address inventory challenges
- Successfully launched RIC5 operations and led multiple floor layout changes to optimize efficiency
- Mentor and develop Process Assistants and hourly associates through coaching and performance management
- RIC5 Sort Center, Richmond, VA
Process Assistant
AMAZON
Richmond, USA
08.2020 - 05.2023
- Supervised teams of 40 -50 associates during shift operations, ensuring adherence to safety and quality standards
- Monitored real-time metrics and adjusted workflows to meet hourly production targets
- Conducted training sessions for new hires on standard operating procedures and safety protocols
- Identified and escalated operational issues to Area Managers with recommended solutions
- Assisted in implementing process improvements that increased throughput and reduced errors
- Served as primary point of contact for associate concerns and performance feedback
- RIC5 Sort Center, Richmond, VA
Amazon Associate
AMAZON
Richmond, USA
09.2017 - 08.2020
- Performed package sorting, scanning, and loading operations in a fast-paced warehouse environment
- Consistently exceeded productivity targets while maintaining 99%+ quality accuracy
- Demonstrated strong attention to detail and commitment to safety protocols
- Recognized for reliability, teamwork, and willingness to support multiple operational areas
- Quickly mastered multiple roles including sorting, problem-solving, and quality auditing
- RIC5 Sort Center, Richmond, VA
Skills
- Workflow optimization
- Safety management
- Operational budgeting
- Data analysis
- Process improvement
- Inventory control
Accomplishments
- Process Innovation: Implemented POD card system achieving 40% improvement in SDT/CPT performance
- Operational Excellence: Delivered 15% reduction in processing time, 10% reduction in Late Loads, 5% fewer Scan Misses, and 25% decrease in Rolled Volume Not Loaded
- Safety Leadership: Achieved 55% improvement in safety metrics while maintaining productivity standards
- Launch & Change Management: Successfully launched RIC5 Sort Center and led multiple floor redesigns with minimal disruption
Timeline
Area Manager I/II
AMAZON
05.2023 - Current
Process Assistant
AMAZON
08.2020 - 05.2023
Amazon Associate
AMAZON
09.2017 - 08.2020