Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Chrisla Charles

Chrisla Charles

HILLSIDE,NJ

Summary

As a driven professional, I've excelled as Lead Associate, earning promotion to Full-Time Sales Lead. Throughout my journey, I've honed stellar teamwork skills, consistently exceeding sales goals and fostering a collaborative environment. I take pride in mentoring and training team members, ensuring their success aligns with organizational objectives. My communication prowess enables seamless interactions, fostering strong relationships with both colleagues and clients. Fuelled by self-motivation and adaptability, I thrive in dynamic settings, employing upselling strategies and effective performance management techniques to drive results. Building on a foundation of relationship selling, I prioritize loss prevention while cultivating lasting client connections. My expertise in sales strategy development underscores my commitment to achieving and surpassing targets, solidifying my reputation as a trusted leader in the industry.

Overview

2
2
years of professional experience

Work History

Full Time Sales Lead

Express Factory Outlet
Livingston, NJ
07.2022 - Current
  • Maintained relationships with existing clients by providing product updates and information.
  • Resolved customer complaints in an efficient manner while maintaining quality standards.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Managed cash register operations using POS system and processed sales and returns.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Checked store shelves and restocked products from inventory in back room.
  • Created eye-catching merchandise displays to entice customers into store.
  • Promoted positive culture of teamwork and inclusion, increasing employee morale.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.

SALES ASSOCIATE

Express Factory Outlet
Livingston, NJ
07.2022 - Current
  • Helped customers find and select products
  • Greeted customers warmly and offered assistance
  • Encouraged customers to make additional purchases and suggested relevant items
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Promoted benefits of store credit cards and customer loyalty programs
  • Tagged new merchandise for sale and updated signs
  • Drove sales through customer relationship building and suggestive selling techniques
  • Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
  • Assisted with training and mentoring new team members.

Education

HIGH SCHOOL DIPLOMA -

Irvington High School
06.2024

Skills

  • Teamwork
  • Meeting and exceeding sales goals
  • Mentoring and training
  • Communication
  • Upselling strategies
  • Performance Management
  • Relationship selling
  • Loss Prevention
  • Relationship Building
  • Sales strategy

Languages

Haitian Creole
Professional

References

References available upon request.

Timeline

Full Time Sales Lead

Express Factory Outlet
07.2022 - Current

SALES ASSOCIATE

Express Factory Outlet
07.2022 - Current

HIGH SCHOOL DIPLOMA -

Irvington High School
Chrisla Charles