Gonzalo Orejuela

Champs Sporting Goods

Lynnwood, WA

08.2022 - Current

Interacted with my customers by providing a personalized shopping experience that kept them coming back.
Used technology to create smooth and seamless transactions.
Using every available option to ensure customers don't walk out empty-handed.
Successfully signed up a multitude of our customers to our membership program.
Assisted customers with finding different outfits to go with shoes, and vice versa.
Utilized my Spanish and Portuguese to create more sales by communicating with customers who could not understand English.
Handled customer complaints in a calm and courteous manner.
Provided information about products to customers that helped them make a more educated purchase in order to increase customer satisfaction.
One of two stock personnel in charge of organizing stockrooms by sorting out shoes by brand, style, gender, and alphanumeric order.
Bringing in and scanning the daily delivery of merchandise.
Helped fellow associates whenever they were struggling to find merchandise in the backroom.
Successfully took over cashier duties when needed.
Handled returns and exchanges smoothly.
Trained new employees in multiple areas, such as basic duties, sales floor, and backroom.
Built relationships and connections with my peers in order to boost morale and the overall success of the store.
Helped management count the registers and close up the store at the end of the day.

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Summary