Chrisla Michel Valmyr
Orlando,FL
Summary
Experienced customer service professional with a strong background in health insurance and retail environments. Skilled in managing customer inquiries, processing claims, and maintaining accurate records while ensuring compliance with privacy regulations. Adept at handling diverse payment methods and providing friendly, efficient service to enhance customer satisfaction. Committed to clear communication and problem resolution to support client needs effectively.
Overview
3
3
years of professional experience
Work History
Health Insurance Customer Service Representative
Jwanaix Group
Orlando, FL
09.2024 - Current
- Answer customer inquiries about coverage and claims to ensure clear understanding and satisfaction.
- Explain health insurance plan features to help customers make informed decisions.
- Confirm eligibility and verify customer information to maintain accurate records.
- Assist with claim submissions and resolve disputes to expedite processing.
- Process policy updates to keep customer accounts current and accurate.
- Record interactions and update accounts to support efficient service delivery.
Front End Cashier/Customer Service
Walmart
Winter Garden, FL
05.2024 - 09.2024
- Operated cash register to process transactions accurately and efficiently.
- Handled multiple payment types to facilitate smooth customer checkouts.
- Bagged items to ensure safe and organized packaging for customers.
- Provided customer service by greeting and assisting shoppers effectively.
- Maintained checkout area cleanliness to enhance store appearance.
- Processed returns and exchanges to resolve customer issues promptly.
Deli Clerk/Customer Service
Publix
Windermere, FL
05.2023 - 05.2024
- Greeted customers warmly to create a welcoming environment.
- Distributed product samples to promote new items and increase sales.
- Prepared food orders following customer specifications and recipes.
- Stored food properly to ensure safety and freshness.
- Sliced and weighed deli items accurately for customer satisfaction.
- Monitored refrigeration to maintain proper food storage conditions.
Education
MEDICAL RECEPTIONIST DIPLOMA -
11.2025
HIGH SCHOOL DIPLOMA OR GED -
CLASS D SECURITY -
MEDICAL ADMINISTRATIVE ASSISTANT -
Languages
- French
- Spanish
- English, Intermediate
- French, Native
- Spanish, Elementary
Certifications And Courses
- Health Insurance Claims Processing
- Customer Communication
- Medical Terminology
- HIPAA Compliance
- Cash Handling And Payment Processing
- Food Safety And Preparation
- French Certificate, B1, Alliance Francaise, San Francisco, 01/01/15
Timeline
Health Insurance Customer Service Representative
Jwanaix Group
09.2024 - Current
Front End Cashier/Customer Service
Walmart
05.2024 - 09.2024
Deli Clerk/Customer Service
Publix
05.2023 - 05.2024