Kassandra Zepeda
Los Angeles,CA
Summary
Enthusiastic Medical Assistant eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of Administrative and Clinical duties, and advanced medical terminology knowledge. Motivated to learn, grow and excel in the healthcare education field
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Insurance Customer Service Representative
Blue Shield of California
Los Angeles, CA
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered over 50 customer telephone calls per day promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Assessed caller accounts to determine health insurance benefits, identify service needs and resolve issues.
- Encouraged policyholders to submit referrals to increase client base.
- Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
Medical Assistant
Tower allergy & Asthma
Los Angeles, CA
12.2020 - Current
- Directed over 35 patients daily to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient vital signs
- Performed clerical duties, word processing, data entry, answering phones, and filing.
- Called and faxed prescriptions and refills to pharmacies
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies stocked and submitted replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant
Elite Medical Clinic
Los Angeles, CA
03.2020 - 12.2020
- Obtained patient medical history, medication information, chief complaint, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures, and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Medical Assistant
Downtown Urgent Care
Los Angeles, CA
12.2019 - 03.2020
- Communicated clearly and effectively with patients to verify information, determine purpose of visit, and record medical history.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared lab specimens for diagnostic evaluation.
- Prepared patients for X-rays, electrocardiograms, suture removal, and dressing changes.
Legal Assistant
Los Angeles Immigration Attorneys
Los Angeles, CA
03.2018 - 01.2019
- Filed paperwork in immigration court
- Process/Send client applications to USCIS
- Meet with clients to sign applications
- Calendar court dates on google/ Infusion website / eimmigration website
- Process/Sort mail
- Create invoices for needed refunds/credit
Customer service
Hers
Los Angeles, CA
04.2013 - 01.2017
- Answer high volume of calls/e-mails
- Resolve customer issues
- Manage customers' orders & database
- Assist walk-in clients with purchases
- Packing & Shipping Orders
- In charge of handling returns/exchanges
Education
Certificate in Medical Assistant - Medical Assisting
Integrity College of Health
Pasadena, CA12.2019
No Degree - General Education
Pasadena City College
Pasadena, CAHigh School Diploma -
Abraham Lincoln High School
Los Angeles, CA2011
Skills
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Online Chat/learning
- Medical Terminology
- Social Perceptiveness
- Clinical Applications
- HIPAA Compliance
- Routine Laboratory Testing
- Electronic Health Records
- Inventory and Supply Management
- Medical Coding
- Instructional Plan Implementation
- Active Learning
Certification
September 2019 to September 2021
- AHA BLS CPR and First Aid Training - Expires 06/2022
- Dept of Public Health Vaccine Administration Certification
- Dept of Health and Human Services HIPAA Compliance Training -
- ASPT Electrocardiography Certification
- NCCT Certified Medical Assistant pending
Languages
Spanish
Full Professional
Timeline
Health Insurance Customer Service Representative
Blue Shield of California
09.2021 - Current
Medical Assistant
Tower allergy & Asthma
12.2020 - Current
Medical Assistant
Elite Medical Clinic
03.2020 - 12.2020
Medical Assistant
Downtown Urgent Care
12.2019 - 03.2020
Legal Assistant
Los Angeles Immigration Attorneys
03.2018 - 01.2019
Customer service
Hers
04.2013 - 01.2017
Certificate in Medical Assistant - Medical Assisting
Integrity College of Health
No Degree - General Education
Pasadena City College
High School Diploma -
Abraham Lincoln High School
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