Chrismarily Patino
Costumer Service
Carmel,IN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Marin & Patino Services
Carmel, IN
01.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Improved customer service wait times to mitigate complaints.
Education
Graphic Design
I.U.T. Antonio Jose De Sucre
Venezuela06.2001
Skills
- Multi-Task Management
- Document Control
- Active Listening
- Retail Sales Customer Service
- Appointment Scheduling
- Calendaring
- Customer Service
- Client Relations
- Call Management
Languages
Spanish
Native/ Bilingual
English
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Never ruin an apology with an excuse
Benjamin Franklin
Timeline
Customer Service Representative
Marin & Patino Services
01.2021 - Current
Graphic Design
I.U.T. Antonio Jose De Sucre
Similar Profiles
Obdulia Duque-TurciosObdulia Duque-Turcios
Registered Environmental Health Specialist at Marin County, Environmental Health ServicesRegistered Environmental Health Specialist at Marin County, Environmental Health Services
Brian AcostaBrian Acosta
Data Entry Clerk at Luis Patino Inc.Data Entry Clerk at Luis Patino Inc.
Adriana MonasteriosAdriana Monasterios
House Cleaning at Patino CleaningHouse Cleaning at Patino Cleaning
Elizabeth PlankElizabeth Plank
MRI Technologist at Northwest RadiologyMRI Technologist at Northwest Radiology
Sai Kumar KarnamSai Kumar Karnam
Systems Engineer at Tata Consultancy Services (TCS)Systems Engineer at Tata Consultancy Services (TCS)