Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Chrismeily Marin

West Babylon,NY

Summary

Dynamic and results-driven professional with extensive experience at Havana Central, excelling in high-volume dining environments. Proven ability to enhance customer satisfaction through exceptional service and effective team training. Skilled in food safety and allergy awareness, consistently maintaining a clean and welcoming atmosphere while inspiring positive energy among staff.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Waitress Trainer and Waitress

Havana Central
03.2019 - Current


  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.

Server

Mesita
12.2023 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked effectively in fast-paced environments.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Waitress

Cozymels
09.2008 - 06.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Education

Associate of Applied Science - Hospitality Management

Nassau Community College
Garden City, NY
05-2019

Skills

  • Team Inspiration
  • Understanding Body Language
  • Positive Energy
  • Food Safety Knowledge
  • Efficient movement
  • Memory retention
  • Dietary Allergy Solutions
  • Safe handling procedures
  • Dining area maintenance
  • Allergy awareness
  • High volume dining
  • Cash handling

Certification

  • Dietary Manager Certification (CDM, CFPP) - Association of Nutrition & Foodservice Professionals.
  • TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Mesita
12.2023 - 02.2025

Waitress Trainer and Waitress

Havana Central
03.2019 - Current

Waitress

Cozymels
09.2008 - 06.2019

Associate of Applied Science - Hospitality Management

Nassau Community College

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Chrismeily Marin