Chrisoula Drakopoulos
Freeport,NY
Summary
Dedicated individual with a strong work ethic and exceptional customer service skills, honed at Trahanas LLC. Proven ability to enhance guest engagement and satisfaction through effective problem-solving and teamwork. Experienced in high-volume environments, consistently achieving sales growth and fostering a collaborative atmosphere among team members.
Overview
7
7
years of professional experience
Work History
Server
Trahanas LLC
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Assistant Store Manager
Carvel
Freeport, NY
03.2018 - 03.2023
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Business Administration And Management
Queensborough Community College
Oakland Gardens, NYSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Customer service
- High volume dining
- Sales techniques
- Sales expertise
- Item promotion
- Team member support
- Team player
- Warm and friendly
- Reliability
- High energy and stamina
- Problem-solving
- Cool under pressure
- Excellent communication
Languages
Greek
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Trahanas LLC
05.2021 - Current
Assistant Store Manager
Carvel
03.2018 - 03.2023
Business Administration And Management
Queensborough Community College