Chris Rodriguez
Orlando,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Representative
Coca Cola Beverages Florida
10.2020 - Current
- Conducted regular store audits to ensure proper display of merchandise and adherence to company standards
- Analyzed sales trends, consumer/local demographics, monitored stock levels, and adjusted ordering as needed to maximize sales potential
- Providing excellent customer service, responding quickly and effectively to customer inquiries and complaints
- Effectively communicating with customers to negotiate retail space for new and on sale products to drive sales numbers
- Trained new employees on daily practices, policies, procedures, and OSHA safety protocols.
- Utilized mobile POS systems to close lucrative sales orders, and efficiently track inventory movement throughout stores
- Developed visually appealing displays that showcase products to drive volume of sales.
- Adherence of rules and procedures for proper food and beverage storage, damaged/expired product care, and backstock management.
Assistant Store Manager/ Sales Associate
AT&T Wireless
07.2014 - 10.2020
- Assisted customers with product selection, service package pricing, and payment options to meet client's needs
- Resolved customer issues and questions efficiently while maintaining excellent customer service as their 'Friendly Expert'
- Helped set team performance standards to reach and exceed company goals and receive various monthly/annual sales awards
- Demonstrated ability to manage and motivate staff to achieve set targets
- Analyzed local demographics, and past sales records to forecast trends in retail markets
- Developed relationship-building and engagement strategies to increase customer loyalty and retention
- Vast knowledge of products and their features, specifications, promotions, and technical support
- Experience with solving clients' technical support/troubleshooting issues including warranty, returns/exchange procedures
- Assisted with training staff on all internal operational functions, sales techniques, and customer service expectations
- Performed regular audits of merchandise displays and stock levels
- Supervised cash-handling processes to ensure transaction accuracy and store finances
- Led floor sets by following plan-o-grams to update store appearance
- Highlighted sale items and promotions with proper signage and displays
- Utilized multiple Point of Sale systems for efficient transactions and package changes
- Cultivating teamwork-oriented environment, and constant open communication between teams and management that improved district collaboration
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels
- Maintained organized store environment for customer and employee health and safety.
Education
Associate of Arts - Business
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Park Vista Community High School
Lake Worth, FLSkills
- Bilingual (English, Spanish)
- Customer Service Experience
- Computer/Technologically Proficient
- Managerial Skills
- Sales Experience (Customer & Business Sales)
- Multitasking
- Account Servicing
- Microsoft Office Literacy
- Teamwork Oriented
- Staff Training
- Vast Product/Brand Knowledge
- Analytical Skills
Languages
English
Spanish
References
References available upon request
Timeline
Sales Representative
Coca Cola Beverages Florida
10.2020 - Current
Assistant Store Manager/ Sales Associate
AT&T Wireless
07.2014 - 10.2020
Associate of Arts - Business
Palm Beach State College
High School Diploma -
Park Vista Community High School
Similar Profiles
Joseph DorlemontJoseph Dorlemont
Merchandiser at Coca-Cola Beverages FloridaMerchandiser at Coca-Cola Beverages Florida
John Wesley JosephJohn Wesley Joseph
Sales Merchandiser at Coca-Cola Beverages FloridaSales Merchandiser at Coca-Cola Beverages Florida
Brandon KohlBrandon Kohl
Field Operations Intern at Coca-Cola Beverages FloridaField Operations Intern at Coca-Cola Beverages Florida