Chriss Lavigne
HCA Florida Fort Walton Destin Hospital
Kannapolis,NC
24
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Executive Administrative Assistant
9 Years 7 Months- Coordinated events and executed projects.
- Managed mail and both incoming and outgoing correspondence, email and faxes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinated travel arrangements to optimize time.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Organized and coordinated conferences and monthly meetings.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Coordinated events and worked on ad hoc projects.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Helped patients, families and guests resolve concerns in a timely fashion.
Risk Coordinator
1 Year 11 Months- Communicated with families, patients, and staff to address and resolve complaints and personal grievances.
- Investigated patient concerns to gather relevant information for resolution. and followed up appropriately on the outcomes.
- Analyzed risk management frameworks, ensuring adherence to healthcare regulations.
- Led cross-departmental meetings to discuss risk-related issues and solutions.
- Streamlined communication channels among stakeholders to facilitate timely reporting of risk-related incidents and findings.
Patient Navigator
2 Years 1 Month- Coordinated with Emergency Department team to enhance patient experience through effective communication and support.
- Streamlined communication between patients and healthcare providers to improve satisfaction.
- Rounded in the emergency department daily on patients, families and staff.
- Monitored survey results from patients and gave feedback to emergency department team.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve the patient experience.
- Succeeded in achieving goals that were set.
Patient Experience Coordinator
1 Year 11 Months- Implemented patient-centered initiatives to streamline communication between departments.
- Collaborated with multidisciplinary teams to resolve patient concerns efficiently.
- Facilitated patient feedback collection to enhance service quality and satisfaction.
- Developed training materials for staff on best practices in patient experience management.
Outpatient Representative
2 Years 11 Months- Improved patient satisfaction by providing personalized guidance and resources throughout the patient's journey.
- Provided personalized patient support to help navigate hospital services and improve overall experience.
- Collaborated with multidisciplinary teams to facilitate comprehensive patient care and optimize service delivery.
- Coordinated communication between departments to streamline operations.
Travel Consultant
5 Years 5 Months- Resolved customer inquiries and provided expert advice on travel options and policies.
- Coordinated group travel arrangements, ensuring seamless logistics for participants.
- Established partnerships with vendors to enhance service offerings and improve client satisfaction.
- Researched and developed bus tours to visit different sites all over Europe,
- Trained junior staff on booking systems and customer service best practices to improve team efficiency.
Education
Bachelor of Science - Social Sciences
- Dean's List, 2010-2011
Skills
Expense management
Customer service
Travel coordination
Calendar management
Event coordination
Business correspondence
Strong problem solver
Executive support
Excellent communicator
Timeline
Executive Administrative Assistant
HCA Florida Fort Walton Destin Hospital
03.2017 - 10.2026Read More
Risk Coordinator
HCA Florida Fort Walton Destin Hospital
03.2015 - 02.2017Read More
Patient Navigator
HCA Florida Fort Walton - Destin Hospital
01.2013 - 02.2015Read More
Patient Experience Coordinator
HCA Oak Hill Hospital
02.2011 - 01.2013Read More
Outpatient Representative
HCA Florida Fort Walton - Destin Hospital
03.2008 - 02.2011Read More
Travel Consultant
Information, Tickets and Travel
10.2002 - 03.2008Read More
University of Mary University College
Bachelor of Science from Social Sciences
Read More