Chrissy Dubuque
Johnson City,TN
Summary
Dynamic Area Supervisor with a proven track record at Rest Care, excelling in operational efficiency and team management. Successfully implemented quality assurance protocols, enhancing client satisfaction and reducing employee turnover. Skilled in training and mentoring staff, fostering a collaborative environment while optimizing resource allocation for improved service delivery.
Overview
25
25
years of professional experience
Work History
Area Supervisor
Rest Care
Abingdon, VA
12.2014 - Current
- Coordinated workforce schedules, optimizing resource allocation for maximum efficiency.
- Trained and mentored staff on best practices in care delivery and operational procedures.
- Implemented quality assurance protocols to enhance service delivery and client satisfaction.
- Developed training materials and programs to improve team performance and knowledge retention.
- Analyzed operational workflows, identifying areas for process improvement and cost reduction.
- Led team meetings to communicate objectives, address concerns, and foster collaboration among staff.
- Monitored compliance with regulatory requirements, ensuring adherence to industry standards in care services.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Planned sequence of operations and established schedule.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Submitted reports to senior management to aid in business decision-making and planning.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained newly hired sales team in upselling techniques.
LPN Field Nurse
Serene Path Home Care
Knoxville, TN
01.2014 - Current
- Administered medication and treatments according to care plans.
- Monitored patient vital signs and communicated changes to healthcare teams.
- Assisted with daily living activities, ensuring patient comfort and safety.
- Documented patient progress and maintained accurate medical records.
- Collaborated with interdisciplinary teams to optimize patient care strategies.
- Educated patients and families on health management and care procedures.
- Implemented infection control measures to maintain a safe environment.
- Provided emotional support to patients and families during home visits.
- Administered medications safely and effectively, preventing adverse reactions or complications.
- Maintained accurate documentation of patient assessments and treatments, ensuring compliance with regulatory standards.
- Dispensed and administered patients' medications following care plans and physician's orders.
- Educated patients and families on healthcare management strategies, promoting self-care and wellbeing.
- Delivered emotional support to patients facing challenging diagnoses or difficult treatments, fostering resilience during recovery processes.
- Managed complex wound care for improved healing rates and reduced infection risk.
- Provided exceptional patient care by meeting physical, psychological, and overall care requirements to support daily living needs and independence.
- Improved patient outcomes by providing high-quality nursing care and timely interventions.
- Assessed patients by observing and recording vital signs, gathering specimens and reviewing lab test results.
- Conducted home visits to monitor patient status, adjusting care plans as necessary for optimal health outcomes.
- Completed thorough assessments to identify changes in patients'' condition, implementing appropriate interventions as needed.
- Implemented preventive measures that mitigated the spread of infections among vulnerable patient populations.
- Organized and updated patient charts and records by reporting vitals, medical history, treatment plans, current medications, medication reactions, allergies and health status information.
- Worked closely with healthcare staff to devise personalized care plans adaptive to changing patient needs by detailing treatment methods, dosage and duration.
- Collaborated with insurance companies to help patients receive prescribed medications and services.
- Streamlined communication among healthcare team members, resulting in enhanced efficiency and collaboration.
- Complied with applicable legal requirements for HIPAA and documentation standards.
- Reviewed all medicines to identify possible adverse reactions, significant side effects, drug allergies and contraindicated medications.
- Established realistic, measurable and observable goals consistent with patients' diagnosis.
- Administered effective nursing care to ill, injured, convalescent and disabled patients.
General Manager
Wendy’s
Weber City, VA
10.2010 - 11.2014
Assistant Manager
Fazoli’s
03.2001 - 09.2010
- Achieved efficient service delivery and guest satisfaction through effective daily operations management.
- Elevated team performance by training and mentoring on company policies and customer service standards.
- Enhanced workflow efficiency by implementing process improvements in restaurant operations.
- Maintained stock availability by monitoring inventory levels and coordinating with suppliers.
- Identified service enhancement opportunities by analyzing customer feedback.
- Met performance quality and service expectations by supervising daily operations.
- Improved customer experience by maintaining a clean, safe, and organized store environment.
- Fostered a positive work environment by developing strong working relationships with staff.
- Increased accuracy and reduced discrepancies by monitoring cash intake and deposit records.
- Minimized discrepancies and ensured accurate financial reporting by overseeing daily cash reconciliations.
- Boosted customer satisfaction by promptly addressing and resolving complaints.
- Reduced overhead costs and minimized stockouts by managing inventory levels.
- Supported junior staff professional development through mentoring and guidance.
- Maintained adequate staffing levels by assisting in recruiting, interviewing, hiring, and onboarding.
- Handled disciplinary actions with fairness and respect by consistently enforcing company policies.
- Ensured proper coverage during peak hours without exceeding labor budgets by scheduling staff shifts.
- Enhanced communication between employees and management through regular meetings and updates.
Education
Bachelors in Business Administration -
ETSU
Johnson City, TNLicensed Practical Nurse - LPN
Tennessee Technology of Applied Science
Elizabethton, TNSkills
Team management
Production management
Task delegation
Multi-unit management
Operational efficiency
Inventory control
Project management
Quality control
Program leadership
Sales tracking
Safety management
Documentation skills
Reporting skills
Profitability optimization
Company policy implementation
Leadership development
Multitasking and prioritizing
Scheduling and Time-tracking
Staff coaching and training
Cash handling and reconciliation
Employee training
Delegation and supervision
Inventory management
Administrative documentation
Accomplishments
Graduated the top of my class with 4.0 GPA on the Presidents List the entire time I was in school.
Affiliations
Phi Theta Kappa
License
Licensed Practical Nurse
Timeline
Area Supervisor
Rest Care
12.2014 - Current
LPN Field Nurse
Serene Path Home Care
01.2014 - Current
General Manager
Wendy’s
10.2010 - 11.2014
Assistant Manager
Fazoli’s
03.2001 - 09.2010
Bachelors in Business Administration -
ETSU
Licensed Practical Nurse - LPN
Tennessee Technology of Applied Science