Chrissy Pope
Clinton,NC
Summary
Dynamic Operations Manager with a proven track record at Metal Specialist, excelling in team leadership and operations management. Spearheaded initiatives that significantly increased accountability and performance, while enhancing customer satisfaction through strategic communication and vendor relationships. Skilled in inventory control and project leadership, adept at driving profitability and efficiency.
Overview
8
8
years of professional experience
Work History
Operations Manager
Metal Specialist
09.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Setup Shopify POS and Online Store
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Sampson Community College
Clinton, NCNo Degree - Business Administration
Sampson Community College
ClintonSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Planning and implementation
- Staff management
- Inventory management
- Management
- Project management
- Policies and procedures implementation
- Performance monitoring
- MS office
- Customer relationship management
- Inventory control
- Project leadership
Timeline
Operations Manager
Metal Specialist
09.2016 - Current
High School Diploma -
Sampson Community College
No Degree - Business Administration
Sampson Community College
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