Summary
Overview
Work History
Education
Skills
Timeline
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Christa Bohanon

Whiteville,NC

Summary

Dynamic and dedicated professional with a strong background in customer service at Subsational. Proven ability in cash handling and conflict resolution, fostering loyalty through exceptional service. Recognized for maintaining accuracy in transactions and creating a welcoming atmosphere, enhancing patient experiences as a Medical Receptionist. Committed to teamwork and reliability.

Overview

7
7
years of professional experience

Work History

Cashier/Sub Artist

Subsational
Whiteville, NC
02.2020 - 06.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted guests, promoted specials, and took orders.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Medical Receptionist

Urgent Care
Whiteville, NC
03.2023 - 07.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Veterinary Assistant

Columbus Veterinary Clinic
Cerro Gordo, NC
07.2018 - 10.2018

• Feed, groom and weigh animals

• Clean cages and bathe animals

• Sterilize equipment and clean examination tables and rooms

• Restrain animals during examinations or vaccinations

• Administer medication prescribed by Veterinarians

• Observe animal behavior or health condition and report to the Vet

• Help in cases of emergencies

• Handle administrative duties such as scheduling appointments or calling patients in the examination

room by priority

• Advise pet owners on nutrition and healthcar

Education

Cornerstone Christian Correspondence School
Townsend, GA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Cash handling
  • Time management skills
  • Team collaboration
  • Reliability and punctuality
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Conflict resolution

Timeline

Medical Receptionist

Urgent Care
03.2023 - 07.2023

Cashier/Sub Artist

Subsational
02.2020 - 06.2025

Veterinary Assistant

Columbus Veterinary Clinic
07.2018 - 10.2018

Cornerstone Christian Correspondence School
Christa Bohanon