Hi, I’m
Christa Chalfa
Client Success Manager/LVN
Oceanside,CA
Summary
Accomplished Licensed Vocational Nurse with extensive experience seamlessly transitioning from hands-on hospice care to high-level management roles in assisted living, home care, client care and operations, culminating in a proven track record of enhancing service delivery through remote management. Skilled in coordinating and overseeing patient care plans, ensuring both efficiency and adherence to quality standards. Expert at leading multidisciplinary teams, fostering a collaborative environment that drives positive outcomes. Well-versed in assessing patient needs and aligning resources for optimal care. Demonstrated ability in budget management and resource allocation, optimizing operations while maintaining high care standards. Strong communicator, and collaborator capable of liaising effectively between healthcare professionals, patients, and families. Experienced in policy development and implementation, ensuring compliance with healthcare regulations and standards.
Overview
25
years of professional experience
Work History
TheKey, formerly Home Care Assistance, CA
LVN/Regional Client Success Manager
01.2020 - 02.2024
Job overview
- Management of 11 Care Managers over 3 states
- Facilitated comprehensive client onboarding for Home Care Clients, including caregiver introductions, service consent agreements, and payment authorizations
- Implementation of care plans with focus on retention and revenue growth, ensuring adherence to long-term goal retention of clients
- Managed escalated client or family issues or concerns, maintained high customer service standards with ongoing updated assessments and clinical requirements
- Conducted audits of client services and care plans, proactively addressed shift concerns, maintained client satisfaction or needs
- Collaborated with business development team on strategic planning and market analysis to enhance competitive positioning
- Promoted to Regional Client Success Manager from GM in August 2023 for demonstrating leadership and operational expertise
- Promoted in 12/22 from Head of Operations to General Manager
- Established a proficient team skilled in-Home Care operations by spearheading white glove service, oversight of care management and business development efforts
- Established and sustained key partnerships, significantly boosting brand awareness and client acquisition for the company
- Ensured the highest standard of care for elderly clients, emphasizing independence and long-term relationship building
- Successfully implemented pricing strategies, achieving a consistent 50% margin across all business operations
- Instrumental in driving the operational and business development success within the assigned territory
- Led and mentored 11 Client Managers, overseeing services for 400 clients across Greater LA, Ventura, Santa Barbara, Nevada, and Colorado.
Sage Mountain Senior LivingThousand Oaks, CA
Director of Health and Wellness /LVN
06.2017 - 12.2019
Job overview
- Oversaw general healthcare and safety for residents in assisted living, Alzheimer, and MCI units
- Managed departmental budget and medical supplies, ensuring cost-effective and efficient use
- Conducted daily assessments of residents' care levels and completed all service and care plans in a timely manner
- Supervised medication administration program, coordinating with physicians, pharmacies, and families to meet resident health care needs
- Launched a new premier community, facilitating the move-in of 40 residents within the first 30 days
- Completed and maintained all state-regulated paperwork and reports, ensuring compliance with regulatory standards
- Reviewed and updated 602 forms and physicians' paperwork for new move-ins and annually, in line with licensing guidelines
- Enhanced program efficiency and accuracy by implementing and managing Eldermark software for medication administration.
Belmont Village Senior LivingThousand Oaks, CA
Director of Resident Care Services
07.2011 - 06.2017
Job overview
- LVN
- Directed team of 11 LVNs and 78 care staff, upholding company policies and state regulations
- Supervised healthcare and safety for residents in assisted living, Alzheimer's, and MCI units
- Administered departmental budget and quality assurance, managing medical supplies efficiently
- Conducted comprehensive resident care assessments, ensuring development and timely execution of service and care plans
- Coordinated review and annual update of resident documentation and physician paperwork in compliance with licensing guidelines
- Facilitated effective communication with healthcare professionals and families to ensure comprehensive resident care
- Led the successful opening of Thousand Oaks Senior Living community in 2011 and the Calabasas community in 2018
- Pioneered implementation of exclusive Electronic MAR program, improving medication administration accuracy
- Demonstrated exceptional leadership in navigating challenging resident situations with integrity and compassion
- Enhanced team performance and growth through confident leadership and diversity management
- Played a key role in achieving high levels of satisfaction and confidence among families, residents, and staff through consistent mentoring and premier training initiatives
- Positioned the Belmont team in top 3% companywide for satisfaction in communication, staff satisfaction, and family trust over a 6-year period.
LivingChatsworth, CA
Emeritus Senior
12.2010 - 07.2011
Vintage Senior LivingEncino, CA
Assisted Living Director - LVN
12.2008 - 12.2010
Job overview
- Conducted thorough assessments and developed care plans for all residents using AL Wizard
- Managed overall operations for 73-bed Assisted Living Community
- Ensured adherence to State, Health and Safety Codes, and Title 22 regulations
- Achieved effective departmental budget management, optimizing resource allocation and financial efficiency
- Enhanced medication administration program, ensuring up-to-date record-keeping and effective communication with healthcare professionals and families
- Initiated and led staff training for medication technicians, fostering improved safety practices and quality assurance across all departments.
Vitas HospiceSan Diego, CA
Per Diem LVN
01.1999 - 01.2010
Assisted Living Director, LVN
Job overview
- Managed health and safety standards in a 172-bed Assisted Living Community
- Supervised diverse team comprising 38 caregivers and five medication technicians
- Oversaw the execution of resident care assessments and service plan implementations
- Maintained compliance with State, Health, Safety Codes, and Title 22, ensuring highest standards of community operation
- Enhanced medication management accuracy by supervising and streamlining the medication tech program
- Increased safety awareness and preparedness among all departmental staff by initiating monthly safety training sessions
- Achieved significant improvement in staff performance through the development and implementation of comprehensive training for medication technicians.
Education
Maric College
Vocational Nursing Certificate
Licenses & CertificationsLVN license #163447RCFE Certification #60496740
Skills
- Regulatory Compliance
- Client Relationship Management
- Patient Advocacy Strategies
- Clinical Care Coordination
- Strategic Service Delivery
- Personalized Care Planning
- Nursing Staff Supervision
- Quality Care Assurance
- Medical Procedure Oversight
- Operational Process Optimization
- Team Performance Management
- Financial Resource Allocation
Timeline
LVN/Regional Client Success Manager
TheKey, formerly Home Care Assistance
01.2020 - 02.2024
Director of Health and Wellness /LVN
Sage Mountain Senior Living
06.2017 - 12.2019
Director of Resident Care Services
Belmont Village Senior Living
07.2011 - 06.2017
Emeritus Senior
Living
12.2010 - 07.2011
Assisted Living Director - LVN
Vintage Senior Living
12.2008 - 12.2010
Per Diem LVN
Vitas Hospice
01.1999 - 01.2010
Assisted Living Director, LVN
Maric College
Vocational Nursing Certificate
Licenses & CertificationsLVN license #163447RCFE Certification #60496740
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