Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Daisy Sanchez

Denver,CO

Summary

Proactive, highly-skilled client relations, marketing, and process improvement specialist. Expert at developing solutions to save company expenditures and increase profits. Performance-driven, skilled in creating, organizing, and leading successful product launches. Outstanding critical thinking and complex issue-resolution skills with an affinity for developing and implementing efficient solutions to meet and exceed client and company needs.

Overview

4
years of professional experience
1
Certification

Work History

American Databank

Client Success Manager
09.2020 - Current

Job overview

  • Increase sales and customer satisfaction ratings through initiation, development, and implementation of highly-effective sales strategies
  • Streamlined business operations through many ideas presented directly to company CEO and approved; created troubleshooting and contact documents for clients to reference during issues to expedite resolution; significantly increased time efficiency in operations by establishing communication tools adopted by entire team
  • Build and maintain outstanding client relationships including answering software product questions and resolving issues; effectively retain clients at risk of contract termination by regaining their confidence in the company
  • Selected by executive-level management to facilitate leadership training within the company; trained and developed new clientele on company software system
  • Coordinated technology events and marketing activities to engage customer base.
  • Partnered with Project Management Team, IT department to design, test, and prepare for new softwear launch.

Verizon Wireless

SMB Account Manager/ Sales Associate
09.2018 - 09.2020

Job overview

  • Managed small business and consumer accounts including issue resolution
  • Upgraded customers services by presenting and suggesting new products and initiating upgrades to existing products; employed highly-effective sales strategies to sell company products
  • Managed inventory including tracking availability in store and online, ordering new inventory, and inspecting incoming shipments
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Identified opportunities and cultivated new business through 20 new cold calls per week
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives

Education

Universidad Autónoma De Chihuahua

BBA from Bachelor of Business Administration
2023

Skills

  • Sales
  • Account Management
  • Client Relations
  • Business Planning and Management
  • Research
  • Solutions Development
  • Excellent Verbal and Written Communication
  • Process Improvement
  • Cost Reduction
  • Operational Efficiency
  • Regulatory Compliance
  • Attention-to-Detail
  • Multi-Team Collaboration
  • Strategic Planning
  • Campaign Management
  • Business Development
  • Contract Negotiation Expertise
  • Event Organization/ Calendar Management

Certification

  • CO- Life Producer

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Client Success Manager

American Databank
09.2020 - Current

SMB Account Manager/ Sales Associate

Verizon Wireless
09.2018 - 09.2020

Universidad Autónoma De Chihuahua

BBA from Bachelor of Business Administration

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Daisy Sanchez