Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Christa Crouch

Mapleton,MN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

The Occasions Group
North Mankato, Minnesota
09.2019 - Current
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.

Customer Service Representative

Navitor
North Mankato, MN
03.2019 - 09.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Restaurant Manager

WIndmill Bar
Mapleton, MN
03.2014 - 03.2019
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Kept restaurant compliant with all federal, state and local hygiene and f

Education

High School Diploma -

Maple River Senior High School
Mapleton, MN
05.2005

Skills

  • Report preparation
  • Credit card processing
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Good listening skills
  • Creative problem solving
  • Technical Support
  • Professional telephone demeanor

Timeline

Customer Service Representative

The Occasions Group
09.2019 - Current

Customer Service Representative

Navitor
03.2019 - 09.2019

Restaurant Manager

WIndmill Bar
03.2014 - 03.2019

High School Diploma -

Maple River Senior High School
Christa Crouch