Christa Hooker
Pharmacy Technician
Yuma,AZ
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
5
5
years of professional experience
Work History
Certified Pharmacy Technician
Walgreens Pharmacy
02.2021 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Designated Hitter
Walgreens
02.2020 - 02.2021
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
- Supported store management in implementing promotional activities and visual merchandising strategies for maximum impact.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
- Assisted customers with locating items throughout the store quickly, ensuring a seamless shopping experience.
- Boosted employee morale by consistently demonstrating enthusiasm in daily tasks and interactions with colleagues.
- Ensured accurate pricing by diligently updating price tags whenever necessary, minimizing discrepancies at the point of sale.
- Contributed to increased sales revenue through exceptional customer service and targeted upselling techniques.
- Conducted regular inventory checks to maintain accuracy within the system, reducing instances of stock discrepancies or shortages.
- Processed returns and exchanges with professionalism and attention to detail, ensuring customer satisfaction.
- Handled cash transactions accurately, contributing to overall store efficiency and financial integrity.
- Maintained up-to-date knowledge of product offerings, enabling effective recommendations to customers based on their needs.
- Participated in ongoing training sessions provided by the company to maintain a high level of expertise and knowledge within the role.
- Assisted in maintaining store cleanliness, resulting in a welcoming environment for customers.
- Enhanced customer experience by providing prompt and efficient service as a Designated Hitter.
Education
Theatre
Arizona Western College
Yuma, AZDiploma -
Yuma High School
Yuma, AZ05.2008
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Team Collaboration
- Manual and automated medication dispensing
- Workflow Optimization
- Pharmacist support
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance Verification
- Prescription Management
Certification
- CPhT - Certified Pharmacy Technician
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureWork from home option401k matchPaid sick leaveStock Options / Equity / Profit SharingPaid time offFlexible work hoursPersonal development programsCareer advancementTimeline
Certified Pharmacy Technician
Walgreens Pharmacy
02.2021 - Current
Designated Hitter
Walgreens
02.2020 - 02.2021
Theatre
Arizona Western College
Diploma -
Yuma High School
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