Christa L. Douglas
Tifton,United States
Summary
Dynamic professional with a robust background in mental health and family support, notably at Children's Home Society of FL. Excelled in roles requiring critical thinking and team leadership, enhancing client safety and support. Skilled in Microsoft Excel and adept at fostering collaboration, I significantly contributed to improving care and operational efficiency. Experienced observer with a keen eye for detail and a commitment to accuracy. Skilled in monitoring and documenting activities, events, or processes with precision and objectivity. Proficient in following established protocols and procedures to ensure reliable observations. .
Overview
25
25
years of professional experience
Work History
Virtual Safety Observer
Virtually, LLC
Orlando, FL
07.2023 - Current
- Virtually Monitored patients that are high safety risk of harm
- Collaborate with medical facilities and care team
- Work in a critical crisis environment
- De-escalation skills
Family Support Coordinator
Children's Home Society of FL
Orlando, FL
12.2021 - 05.2024
- Identified appropriate community resources and provided referrals for services.
- Provided case management services to families in need.
- Organized workshops for parents on topics related to child development and parenting techniques.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Maintained detailed records of client interactions and progress towards goals.
- Facilitated referrals to community resources such as housing, employment, education, and health care services.
- Monitored client's progress towards established goals throughout their involvement with the program.
- Educated families on parenting skills, budgeting, nutrition, life skills.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
Front Store Cashier/Cust SVC Representative
CVS Pharmacy
Orlando, FL
06.2022 - 08.2023
- Stocked shelves with merchandise when necessary.
- Restocked supplies such as paper rolls for registers, bags for merchandise.
- Processed cash, check, and credit card transactions accurately and efficiently.
- Operated scanning equipment to process payments quickly and accurately.
- Followed proper procedures for opening, closing registers at the beginning, end of shifts.
- Made sure that all prices were correctly labeled on products before putting them out on the shelves.
- Answered customers' questions and provided information on store procedures or policies.
- Handled large amounts of cash with accuracy throughout shifts.
- Answered phone calls to assist customers with questions and orders.
Mental Health Tech
Universal Health Services Inc.
Moultrie, GA
04.2009 - 12.2021
- Monitoring clients in an acute/residential environment for psychiatric, mental health and addiction evaluations and treatment
- Collaborating with medical/psychiatric staff, observations for safety and documenting to provide a service to clients that have been admitted voluntary and involuntary
- Conduct psychoeducational groups
Residential Shift Supervisor / Youth Childcare Worker / Family Support Worker
Children's Home Society of FL
Orlando, FL
05.2000 - 04.2010
- Supervised abused, neglected or at-risk children ages 0-11 years of age in an emergency shelter for crises assistance
- I work with parents, social workers and the department of children and families to provide a case plan for the clients
- I have experience in completing behavioral assessments
- Transported clients to MD appointments, school, etc
- Assist Clients with ADL's, complete assigned daily chores and prepare meals for clients as well
- Also, as a supervisor I Supervised staff to complete shift work, schedule and conduct monthly staff meetings and performance evaluations
Education
High school Diploma -
01.1990
Child Development Associate -
Council for Professional Recognition
2 Years of college or a Technical or vocational School -
Community Coordinated Care for Children - Early Childhood Education
Children's Advocacy of FL - Cultural Diversity Course
Skills
- Team leadership
- Microsoft Skills
- Customer service
- Excel
- Strong verbal communication
- Phone calls: inbound/outbound
- Critical thinking
- Transport Clients
- Data analysis
- Conduct patient psychotherapy group sessions
- Social skills
- Open-mindedness
- Visual analysis
- Critical reading
- Data gathering
- Collaboration
- Data interpretation
- Influencing skills
- Body language analysis
- Perceptiveness
- Social perceptiveness
- Self-awareness
- Observational drawing
- Clinical safety
- Procedure monitoring
- Assertiveness
References
- Yolanda Sterling, Former Supervisor, 10 years, Nurse Supervisor, (321)217-4655
- Latoya Redmond, Former Co-worker, 5 years, Residential Counselor, (757)329-3651
- Courtney T. Jackson, Former Co-worker, 4 years, Nurse Practitioner, (229)292-6275
Occupationallicensesandcertifications
- CPR/1st aid certified, Red Cross
- Handle with Care de-escalation certified, In-House
- Valid Driver's License Class C, Georgia
Timeline
Virtual Safety Observer
Virtually, LLC
07.2023 - Current
Front Store Cashier/Cust SVC Representative
CVS Pharmacy
06.2022 - 08.2023
Family Support Coordinator
Children's Home Society of FL
12.2021 - 05.2024
Mental Health Tech
Universal Health Services Inc.
04.2009 - 12.2021
Residential Shift Supervisor / Youth Childcare Worker / Family Support Worker
Children's Home Society of FL
05.2000 - 04.2010
High school Diploma -
Child Development Associate -
Council for Professional Recognition