Christa Morales
Round Rock,TX
Summary
Enthusiastic about helping patients get necessary medical support by obtaining demographics, insurance information, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in ECW and Athena..
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Renaissance Women’s Group
05.2017 - Current
- Built and maintained positive working relationships with patients and staff.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Coordinating and reviewing schedules with the physicians.
- Trained new staff on scheduling, prep for daily task, phone etiquette and other office duties.
- Collected copayments, balances.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Contact Center Representative
Baylor Scott & White Medical Center
12.2014 - 05.2017
- Used EPIC EMR to schedule appointments.
- Answering a multi line phone for incoming calls, directing calls, scheduled appointments and sending encounters to the right locations.
Dietary Aide
Baylor Scott & White Medical Center
11.2010 - 12.2014
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Stony Point High School
Round Rock, TX06.2011
Skills
- Patient Greeting
- Patient Registration
- Payment Collection
- Customer Service
- Insurance Verification
- Appointment Scheduling
- Multi-Line Telephone Systems
- Verifying Eligibility
Timeline
Patient Service Representative
Renaissance Women’s Group
05.2017 - Current
Contact Center Representative
Baylor Scott & White Medical Center
12.2014 - 05.2017
Dietary Aide
Baylor Scott & White Medical Center
11.2010 - 12.2014
High School Diploma -
Stony Point High School
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