Christa Patrick
Groveport,OH
Summary
Results-driven Quality Supervisor known for high productivity and efficient task completion. Specialize in process improvement, compliance monitoring, and team leadership to ensure quality standards are met consistently. Excel at communication, problem-solving, and adaptability, using these soft skills to lead teams towards achieving operational excellence and maintaining high-quality benchmarks.
Overview
29
29
years of professional experience
Work History
Quality Supervisor
HD Supply
Groveport, Ohio
09.2024 - 02.2025
- Monitor Quality Tech team to ensure hourly checks are complete
- Daily entry of all Quality audits
- Resolve daily quality concern
- Implementation of 5Why process
- Introduction of Quality Alert system
- SAP data pull
- Daily timekeeping
- Lead team meetings
- Training team members
- Tracking returns and investigations
- Enforcement of safety and quality issues
QUALITY SUPERVISOR
ESSILOR
03.2021 - 12.2023
- Maintained daily quality coverage on four shifts
- Reviewed and scheduled all vacation and coverage daily via KRONOS timecards
- Performed daily lab test, send tested samples and maintain test records in lab
- Created audit forms
- Trained associates
- Led all team meetings
- Investigate, root cause and countermeasure activities
PRODUCTION SUPERVISOR
HFI, LLC
05.1996 - 05.2020
- Led a team of over 100 associates
- Managed 80 ADP timecards, including approving and changing time, and submitting to HR for payroll
- Led KAIZEN events to ensure line efficiency
- Maintained quality of products, timeliness of processes, and maximum efficiency within work cells
- Audited outgoing products for quality compliance
- Maintained all documentation used by associates in work cells
INTERIM QUALITY MANAGER
HFI, LLC
- Managed nine quality engineers and 19 quality associates
- Led audits to ensure compliance for maintaining ISO certification
- Established annual quality budget for travel, training, and personnel
- Created and maintained internal audit schedule
QUALITY SUPERVISOR / QUALITY ENGINEER
HFI, LLC
- Managed foam lab: update work instructions, train associates on new processes, and schedule physical testing of foam and F.I.P
- Products
- Managed hold cage: review PPM data for internal and external defects, submit weekly report on dollar value maintained in hold cage location, and review incoming customer returns / outgoing supplier rejects
- Created documentation on line checks and audits, train technicians on new practices and procedures, and review daily documentation
- Maintained ongoing relationship with customers, including resolving any quality issues
- Supported new program launches while completing any tasks assigned to the launches
- Created trouble reports for dealing with customer issues
- Led whiteboard activities to root calls and counter-measure customer complaints
- Assisted with training associates in MQ1 database processes
- Presented quality data to managers during weekly meeting
LEAD FOAM LAB TECHNICIAN
HFI, LLC
- Performed physical testing on foam pads to ensure foam meets customer guidelines
- Crafted documents to guide testing procedures
- Executed line checks to assure associates follow protocol in producing quality products
- Generated and send monthly reports to Woodbridge to update on foam line daily activities and actions that were taken to resolve issues and prevent reoccurrences
- Provided training to lab associates on lab testing, line audits, and quality checks on outgoing products
QUALITY TECHNICIAN
HFI, LLC
- Monitored outgoing products to ensure quality standards
- Checked in rejected products and process paperwork regarding customer accounts
- Performed daily line checks and record corresponding data
Education
Diploma -
Groveport Madison High School
Skills
- Exceptional organizational skills
- Time management
- Strong leadership skills
- Ability to work effectively within groups and teams
- Proficient with Microsoft Office Suite
- Skillful in MQ1
- Skillful in PPM
- Skillful in RMA databases
- Proven problem solving skill set
- Data driven customer service skills
Languages
English
Professional
Timeline
Quality Supervisor
HD Supply
09.2024 - 02.2025
QUALITY SUPERVISOR
ESSILOR
03.2021 - 12.2023
PRODUCTION SUPERVISOR
HFI, LLC
05.1996 - 05.2020
INTERIM QUALITY MANAGER
HFI, LLC
QUALITY SUPERVISOR / QUALITY ENGINEER
HFI, LLC
LEAD FOAM LAB TECHNICIAN
HFI, LLC
QUALITY TECHNICIAN
HFI, LLC
Diploma -
Groveport Madison High School