Magalis Felix-Flores
DeBary,FL
Summary
Results-driven office manager who thrives in fast-paced environments, bringing a strong work ethic, integrity, and a high-energy mindset. Known for developing teams, motivating others, and optimizing daily operations to keep organizations running smoothly and effectively.
Overview
11
11
years of professional experience
Work History
Quality Virtual Support I
Caliber Collision
CSCS, TX
06.2025 - 01.2026
- Utilized CCC ONE, Mitchell, and Service Information tools to ensure accurate repair estimates.
- Reviewed repair, operations, and materials estimates to confirm adherence to guidelines (RO&Ms).
- Communicated findings to service advisors to strengthen compliance processes.
- Report and track findings for management.
- Comply with all Caliber Collision safety rules, policy guidelines, and company standards.
Office Manager
Caliber Collision
Longwood, Florida
01.2020 - 06.2025
- Partnered with management to cultivate a collaborative team environment, driving high-performance results.
- Led front office operations to deliver a world-class customer experience by modeling service excellence, and overseeing team performance.
- Onboarded and evaluated Customer Service Representative performance, delivering coaching, feedback, and development support.
- Set clear expectations for direct reports while equipping team members with necessary tools, training, and resources.
- Over 9 years of experience in Accounts Payable, Accounts Receivable, and payroll operations, ensuring timely processing, compliance, and accurate recordkeeping.
- Maintained the accuracy of the repair orders (RO) and DRP documentation throughout the repair process and before vehicle delivery.
Office Manager
Gerber Collision & Glass
Sanford, FL
10.2014 - 11.2018
- Scheduled and communicated estimate appointments, repair timelines, and rental car arrangements to enhance customer experience and satisfaction.
- Built strong customer relationships by responding effectively to calls, texts, emails, and walk-in inquiries, ensuring timely support and resolution.
- Coordinated communication between customers and the Estimates team to ensure accuracy and efficiency.
- Facilitated administrative aspects of repair process, managing payment transactions via credit, check, and cash to streamline financial operations.
Education
Associate of Science - Physical Therapy
University of Puerto Rico
Humacao, Puerto Rico07-1997
Skills
- Process improvement
- Microsoft Office
- Google Workspace
- Bilingual: English and Spanish
- Team-oriented, excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organizational skills
Timeline
Quality Virtual Support I
Caliber Collision
06.2025 - 01.2026
Office Manager
Caliber Collision
01.2020 - 06.2025
Office Manager
Gerber Collision & Glass
10.2014 - 11.2018
Associate of Science - Physical Therapy
University of Puerto Rico