Christa Severson
Grand Rapids,MN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Essentia Health-St. Mary's Medical Center
Deer River, Minnesota
05.2025 - 06.2025
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Provided assistance to internal departments when needed.
- Verified insurance coverage for services provided by the facility.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Customer Service Supervisor
Delta Air Lines, Inc
Chisholm, Minnesota
01.2011 - 03.2025
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Identified areas of improvement in the customer service process and developed strategies to address them.
Education
GED -
Arrowhead Adult Basic Education
Grand Rapids, MN04-2006
High School Diploma -
Woodbury Senior High School
Woodbury, MN05-1992
Skills
- Patient registration
- Insurance verification
- Customer service
- Conflict resolution
- Time management
- Attention to detail
- Problem solving
- Multitasking and organization
- Policy understanding
Timeline
Patient Access Representative
Essentia Health-St. Mary's Medical Center
05.2025 - 06.2025
Customer Service Supervisor
Delta Air Lines, Inc
01.2011 - 03.2025
GED -
Arrowhead Adult Basic Education
High School Diploma -
Woodbury Senior High School