Christa Fleming
Lexington,Kentucky
Summary
Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner.
Overview
15
15
years of professional experience
Work History
SR Human Resources Business Partner
CHI Saint Joseph Health
Lexington, KY
06.2023 - Current
- Strategically align business objectives with employees and management, enhancing operational efficiency.
- Mitigate audit risks through compliance tools and corrective actions, collaborating with legal and compliance teams.
- Facilitate cross-functional communication to improve organizational efficiency.
- Update training processes and documentation, incorporating feedback from associates.
- Advise senior leaders on employee corrective actions and policy compliance.
- Maintain industry regulations knowledge to promote compliance and policy amendments.
- Coordinate technical training and personal development classes for staff.
- Foster a positive work environment through a comprehensive employee relations program.
- Implement forward-thinking initiatives to enhance employee engagement and satisfaction.
- Conduct employee surveys and interviews to evaluate engagement and satisfaction levels.
- Investigate and resolve complex employee issues, including harassment and discrimination complaints.
- Advise senior management on organizational development and change initiatives.
- Conduct exit interviews to identify areas for improvement and success.
- Facilitate resolution of disputes, terminations, and disciplinary procedures.
- Oversee employee engagement surveys and action plans to improve satisfaction rates.
- Partner with legal counsel to ensure HR practices compliance with labor laws.
- Provide coaching to managers on effective communication techniques.
- Serve as primary HR point of contact, consulting on various HR matters.
- Conduct assessments and anticipate HR needs, developing quarterly plans.
- Proactively communicate with HR and management to implement integrated solutions.
- Deliver value-added services aligned with strategic business objectives.
- Provide coaching and guidance to leaders and employees, emphasizing development and collaboration.
- Emphasize positive work culture creation and data-driven decision-making.
Human Resource Consultant
Hanna Resource Group
Lexington
02.2022 - 06.2023
- Skilled in developing and implementing customized HR policies and procedures tailored to client needs, compliance requirements, and industry best practices.
- Established track record of building and nurturing client relationships, earning trust as a valued advisor to business owners and senior executives.
- Deep understanding of human resource principles and practices, including comprehensive knowledge of employment laws and regulations.
- Capable of benchmarking, measuring, analyzing, and articulating the value of HR initiatives, practices, and policies.
- Proactive and independent with a focus on achieving results, coupled with strong leadership and communication abilities.
- Collaborated with department heads to identify staffing needs and develop appropriate workforce planning strategies.
- Delivered measurable improvements in HR efficiency by automating manual processes using advanced software tools.
- Advised senior leadership on best practices for managing organizational change while minimizing disruption to employees'' daily operations.
- Championed a culture of continuous improvement within the HR function by regularly evaluating existing processes and seeking opportunities to enhance service delivery.
- Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Wrote, developed and delivered successful presentations and facilitated training to individuals and groups.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
Human Resource and Business Office Director
Kentucky Primary Care Association
Frankfort
12.2018 - 01.2022
- Served as Secretary to the Board of Directors, Executive Committee, Finance Committee, and Bylaws and Nominating Committee.
- Conducted comprehensive recruitment efforts for exempt and non-exempt personnel, students, and temporary employees.
- Managed all aspects of the onboarding process, including offer letters, new hire packages, orientation, paperwork verification, personnel file creation, and new hire announcements.
- Administered various employee benefit programs, such as group medical and dental, life, accident and disability, STD, LTD, and retirement savings plans.
- Ensured compliance reporting, including EEOC, 401K audits, and legal notifications to employees.
- Oversaw employee engagement programs and organizational events, including the development and implementation of employee surveys.
- Revised and created job descriptions to align with state and federal laws and regulations.
- Developed a comprehensive budget for the business, leading to increased financial stability and growth.
- Negotiated contracts with vendors, resulting in cost savings and improved service quality.
- Created detailed financial reports for upper management, allowing for informed decision-making.
- Spearheaded the transition to new software systems, increasing efficiency and reducing errors in data management.
- Provided guidance and support to employees during challenging situations or periods of change within the company.
- Developed office policies that promoted a professional atmosphere while also fostering teamwork among staff members.
- Evaluated existing processes to identify areas for improvement, then implemented changes accordingly to boost productivity levels.
- Maintained accurate records regarding payroll processing, benefits administration, and other HR-related tasks as needed.
- Collaborated with executive leadership on long-term goal setting initiatives for continued success.
Distillery Events Coordinator
Buffalo Trace Distillery
Frankfort
12.2017 - 07.2020
- Generated over $140,000 in annual revenue by successfully marketing and selling 90+ leisure events, attracting over 10,000 visitors.
- Directed leisure rental business and weddings for Buffalo Trace, ensuring exceptional customer experiences and brand loyalty.
- Collaborated with the Distillery Events Manager to develop and execute an annual strategic plan aimed at delivering world-class customer service, fostering repeat business, and cultivating brand advocates.
- Innovated and launched Micro-Wedding Packages, expanding market reach and meeting evolving customer demands.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Business Office Manager
Franklin Insurance Agency
Frankfort
01.2017 - 12.2018
- Processed company payroll and verified agent commission pay
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Office and Credentialing Manager
Aeon Clinical Laboratories
Lexington
01.2017 - 12.2018
- Collaborated with the Financial Director to implement new financial and operational standards and practices for a Kentucky-based Behavioral Health Services Organization.
- Conducted internal audits of insurance contracts and payment standards for Kentucky Managed Care Organizations (MCOs) and commercial payors.
- Managed Human Resources and payroll functions for the BHSO, including payroll processing for multiple clinic locations, handling salary, hourly, and physician pay.
- Ensured compliance with all applicable state and federal wage and hour laws.
- Oversaw initial credentialing and re-credentialing processes for all Behavioral Health Centers.
- Reviewed and summarized managed care contracts for stakeholder presentations.
- Worked closely with senior contracting staff to negotiate all aspects of managed care contracts.
- Ensured accuracy of provider data in internal databases through regular review and updates.
- Expedited the resolution of credentialing issues by liaising effectively with providers and external organizations.
- Demonstrated excellent problem-solving skills in identifying and resolving discrepancies in provider documentation, ensuring compliance with regulatory requirements.
Internal Policy Analyst II
Kentucky Department of Insurance
Frankfort
10.2009 - 02.2015
- Collaborated with the Director of the Medicaid Prompt Payment Compliance (MPPC) Branch, demonstrating exceptional performance and leadership in driving key initiatives.
- Successfully resolved over 3,600 complaints filed and recovered more than $3,000,000 for healthcare providers.
Developed training programs and facilitated data evolution to enhance operational efficiency. - Generated and submitted monthly reports to Commissioners of Insurance and Medicaid, as well as the Governor's office.
- Verified, documented, and resolved complaints filed by healthcare providers against Managed Care Organizations (MCOs) for Medicaid services, ensuring efficient administration of healthcare benefits for Kentucky Medicaid members.
- Reviewed denials from MCOs and facilitated resolutions to claims and complaints.
- Managed a team of 7 temporary employees and two full-time employees, providing leadership and guidance to achieve departmental objectives.
- Conducted quantitative and qualitative analyses to identify trends, assess risks, and evaluate potential impacts of policies.
- Monitored legislative developments at the federal, state, and local levels to inform organizational strategy and priorities.
- Provided expert guidance on relevant regulations, legislation, guidelines, standards, best practices related to specific policy areas.
- Assisted in training new staff members on company protocols and best practices related to the delivery of high-quality analytical products.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
Bachelor of Science - Healthcare Administration
Midway University
Midway, KY05.2024
Skills
- Organizational Development
- HR analytics
- Managing employee relations
- Legal Compliance
- Regulatory Compliance
- Corrective Action Planning
- Leadership Development
- Unemployment Claims
- Human Resources Operations
- Forecasting Employment Needs
- Conflict Resolution
- Decision-Making
Community And Leadership
Junior League of Lexington
- Membership Hospitality Committee
- Community Projects Committee
- Advisory Planning Committee
Bluegrass Society of Human Resources Management (Bluegrass SHRM)
- Board of Directors, Bluegrass SHRM Foundation Director | Jan 2022 - Present Function: Educate, promote, and represent the interests of the SHRM Foundation and its activities to the chapter membership.
Say Yes Lex, Mentor for Elementary Students
Timeline
SR Human Resources Business Partner
CHI Saint Joseph Health
06.2023 - Current
Human Resource Consultant
Hanna Resource Group
02.2022 - 06.2023
Human Resource and Business Office Director
Kentucky Primary Care Association
12.2018 - 01.2022
Distillery Events Coordinator
Buffalo Trace Distillery
12.2017 - 07.2020
Business Office Manager
Franklin Insurance Agency
01.2017 - 12.2018
Office and Credentialing Manager
Aeon Clinical Laboratories
01.2017 - 12.2018
Internal Policy Analyst II
Kentucky Department of Insurance
10.2009 - 02.2015
Bachelor of Science - Healthcare Administration
Midway University