Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christa Wright

Arlington,Texas

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Live ops-WFH
01.2019 - Current
  • Sales, billing(insurance) order processing, data entry, technical support

Dispatcher/Customer Service

4 Wheels Transportation
01.2017 - 01.2020
  • Dispatched for a non emergency medical transportation company

Customer Service Representative

Teleperformance
11.2016 - 06.2017
  • Provided customers with information about their current insurance plan.

Customer Service Rep

Nelsons
10.2015 - 11.2016
  • Outbound calling to households asking members participate in research survey.

Customer Service Rep

West Corporation
12.2007 - 01.2014
  • Assisted customers for several fortune 500 companies with general customer service needs
  • Calls consisted of payment processing, sales, technical support, billing, order inquiry.

Education

High School Diploma -

Carroll High School
Dallas, TX
05.1994

Skills

  • Customer service
  • Upselling
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Customer Service
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Call center experience

Certification

  • Certified Medication Technician
  • Certified Nurse Assistant

Timeline

Customer Service Representative

Live ops-WFH
01.2019 - Current

Dispatcher/Customer Service

4 Wheels Transportation
01.2017 - 01.2020

Customer Service Representative

Teleperformance
11.2016 - 06.2017

Customer Service Rep

Nelsons
10.2015 - 11.2016

Customer Service Rep

West Corporation
12.2007 - 01.2014

High School Diploma -

Carroll High School

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Christa Wright