Christain Vincent
Garden City,MI
Summary
Detail-oriented professional with extensive experience in restaurant management and customer service. Proven ability to analyze data and enhance operational processes, resulting in increased customer satisfaction. Technical background in mechanical engineering complements strong interpersonal skills.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Buffalo Wild Wings
Westland, MI
01.2022 - 12.2025
- Oversaw daily operations to enhance restaurant functionality and guest experience.
- Educated staff on menu items, customer service, and operational procedures to improve service quality.
- Resolved customer complaints professionally to maintain positive guest relationships.
- Guided team members on food safety, sanitation, menu knowledge, and up-selling techniques to increase revenue.
- Filed financial reports and adjusted product pricing to reflect appropriate profit margins
Restaurant Manager
Buffalo Wild Wings
Ypsilanti, MI
10.2019 - 12.2023
- Original onboarded location, Relocated at company's request to help manage operations at location with need, enhancing overall operational efficiency
- Mastered operational skills in food preparation and customer service.
- Developed cleanliness programs to uphold industry standards, ensuring compliance and customer satisfaction.
- Oversaw financial management, ensuring profitability and long-term sustainability.
- Achieved ServSafe certification to enforce safety protocols.
- Obtained TIPS certification to comply with industry regulations.
General Manager
Domino's Pizza
Ann Arbor, Michigan
03.2017 - 09.2019
- Managed daily business operations, integrating budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure smooth functioning.
- Analyzed sales data to identify trends and inform strategic decisions.-making.
- Ensured compliance with local health department regulations regarding food safety standards.
- Conducted interviews to evaluate candidates' skills and cultural fit within the organization.
Education
Bachelor of Science - Mechanical Engineering
University of Michigan, Dearborn
Dearborn, MI12-2028
Associate of Science - Pre-Engineering Studies
Washtenaw Community College
Ann Arbor, MI05-2024
Skills
- Customer service
- Team collaboration
- Project management
- Data analysis
- Technical writing
- CAD design
- Solidworks
- Fusion 360
- Python
- MATLAB
- Arduino
Timeline
Restaurant Manager
Buffalo Wild Wings
01.2022 - 12.2025
Restaurant Manager
Buffalo Wild Wings
10.2019 - 12.2023
General Manager
Domino's Pizza
03.2017 - 09.2019
Bachelor of Science - Mechanical Engineering
University of Michigan, Dearborn
Associate of Science - Pre-Engineering Studies
Washtenaw Community College