Years of experience in technology
Christal Bennett
Specialize in building strong customer relationships.. Management.. Sales & Technology Expert
Elkins,WV
Summary
A customer-centric Retail Store Manager with a comprehensive understanding of retail dynamics, marketing, and customer service. Bringing over 15 years of experience in delivering tailored product recommendations and solutions to exceed customer expectations. Proven track record of surpassing revenue goals by leveraging strong communication and sales expertise. Extremely motivated in building strong customer relationships.
Overview
15
15
Work History
Retail Store Manager
AT&T Prime Communications
Elkins, WV
12.2020 - Current
- Engaged customers through open-ended questioning to accurately assess needs and recommend optimal solutions
- Fostered a customer-focused shopping environment, enhancing loyalty and retention
- Utilized advanced problem-solving and interpersonal skills to effectively resolve complex issues
- Progressed from Sales Consultant to Assistant Store Manager, ultimately achieving promotion to Store Manager
- Managed one of the company’s largest flagship locations, driving operational and sales success
Retail Sales Consultant
AT&T Mobility
Elkins, WV
07.2010 - 12.2020
- Conducted thorough assessments to match products with customer needs
- Provided clear, policy-aligned responses to customer inquiries and efficiently managed merchandise returns, exchanges, and store credits
Insurance Sales Representative
Independent Agent
Elkins, WV
11.2006 - 07.2010
- Provided consultative guidance to prospective clients, discussing financial needs and existing coverage
- Organized appointments with potential clients, delivering tailored insurance solutions
- Analyzed and recommended investment and insurance options based on clients’ financial objectives
Education
Online Freight Broker Training
10.2024
Agent License - Property & Casualty, Life & Health
Insurance Schools Inc
Charleston, WV01.2006
High School Diploma -
Elkins High School
Elkins, WV06.1998
Skills
- Leadership
- Teamwork
- Interpersonal and written communication
- Sales expertise
- Product demonstrations
- Handling customer complaints
- Upselling strategies
- Hiring and training reps
- Creating work schedules
- Monthly performance reviews
- Manager calls
- Rally calls
- In charge of large amounts of money and merchandise
- Coaching skills
- Work quickly and efficiently in high stress situations
- Negotiation skills
- Multitasking
- Energetic personality
- Friendly, positive attitude
- Product and service knowledge
- Process improvement strategies
- Highly motivated
Timeline
Retail Store Manager
AT&T Prime Communications
12.2020 - Current
Retail Sales Consultant
AT&T Mobility
07.2010 - 12.2020
Insurance Sales Representative
Independent Agent
11.2006 - 07.2010
Online Freight Broker Training
Agent License - Property & Casualty, Life & Health
Insurance Schools Inc
High School Diploma -
Elkins High School
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