Christal Constantine
Washington,Dc
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Offering strong background in customer relations and communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Gaylord National Resort and Convention Center
02.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
Client and Technical Specialist
AAMC
03.2022 - 01.2023
- Trained users on desktops, laptops and mobile devices.
- Completed troubleshooting and diagnostics on company resources.
- Maintained system quality control, surveying users, collecting metrics data and handling IT audits to support updates and maintenance.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
Education
Bachelor of Arts - Accounting
St. John’s University Queens
New York, NY05.2025
High School Diploma -
Elizabeth Seton High School
Bladensburg, MD04.2020
Skills
- Guest Services
- Conflict Management
- Professional Relationships
- Issue Identification
- Schedule Management
- Client Relationship Development
- Creative Solutions
Certification
- Licensed (AHLA) Certified Hospitality & Tourism Management Professional - May 2020
Timeline
Client and Technical Specialist
AAMC
03.2022 - 01.2023
Front Desk Agent
Gaylord National Resort and Convention Center
02.2022 - Current
Bachelor of Arts - Accounting
St. John’s University Queens
High School Diploma -
Elizabeth Seton High School
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