Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christal Fezzia

Mableton,GA

Summary

Dynamic and compassionate Medical Assistant with extensive experience at Arthritis and Rheumatology Center, PC. Proven ability to enhance patient satisfaction through effective communication and meticulous attention to detail. Certified Phlebotomist skilled in HIPAA compliance, fostering trust, and ensuring accurate specimen handling for timely results. Committed to delivering quality care and improving clinic efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Assistant

Arthritis and Rheumatology Center, PC
07.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Oriented and trained new staff on proper procedures and policies.

Phlebotomist

Arthritis and Rheumatoloy Center, PC
07.2024 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.

Radiologic Technologist

Arthritis and Rheumatology Center, PC
07.2024 - Current
  • Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
  • Assisted in training new Radiologic Technologists on department policies, procedures, equipment usage, and best practices for patient care.
  • Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
  • Cultivated a positive team atmosphere by sharing knowledge, offering assistance, and fostering collaboration among colleagues.
  • Improved patient care by efficiently performing diagnostic imaging procedures, including X-rays.
  • Ensured compliance with all state and federal regulations governing radiation exposure by maintaining proper documentation and following established protocols during every examination.

Phlebotomist

Quest Diagnostics
06.2023 - 07.2024
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.

Phlebotomist

WellStar Kennestone Hospital
03.2019 - 03.2023
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Packaged and shipped specimens to central lab daily.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Followed established safety protocols and standards to minimize risk of infection and injury.

Education

Bachelor of Science - Nursing

Chamberlain College of Nursing
Atlanta, GA
09-2027

Certification - Patient Care Tech

Chattahoochee Technical College
Acworth, GA
03-2019

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Advance Nursing Skills
  • Certified ECG
  • Certified Phlebotomist
  • Certified Nursing Assistant

Certification

  • CNA - Certified Nurse Assistant
  • CMA - Certified Medical Assistant
  • PT - Phlebotomy Technician
  • Certified Radiology Technician

Timeline

Medical Assistant

Arthritis and Rheumatology Center, PC
07.2024 - Current

Phlebotomist

Arthritis and Rheumatoloy Center, PC
07.2024 - Current

Radiologic Technologist

Arthritis and Rheumatology Center, PC
07.2024 - Current

Phlebotomist

Quest Diagnostics
06.2023 - 07.2024

Phlebotomist

WellStar Kennestone Hospital
03.2019 - 03.2023

Bachelor of Science - Nursing

Chamberlain College of Nursing

Certification - Patient Care Tech

Chattahoochee Technical College

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