CHRISTAL GARRICK II
Houston,USA
Summary
Accomplished and detail-oriented Property Management Professional with over 14 years of experience overseeing operations for high-end luxury residential properties. Proven track record of maximizing property value through strategic revenue management, strict budget adherence, and high residential satisfaction. Expert in leading teams to achieve superior occupancy rates and lease renewal percentages while minimizing complaints and maintaining pristine property standards.
Overview
2027
2027
years of professional experience
Work History
Property Manager
The Finger Companies
Houston, TX
12.2012 - Current
- Managed an operating budget of over 700K, consistently achieving a 5% variance year-over-year. Increased Net Operating Income by 17% through strategic expense reduction and revenue optimization earning highest income growth award in 2023.
- Maintained an average physical occupancy of no lower than 80%, significantly exceeding the sub-market average. Super-headed leasing strategies that resulted in 22 new leases and an 87% renewal rate.
- Orchestrated high-end resident events and lifestyle activities, leading to a 20% increase in resident satisfaction scores and a significant decrease in formal complaints.
- Recruited, trained, and supervised a team of 4 office personnel and 8 service staff, fostering a culture of accountability and luxury service standards.
Assistant Property Manager
The Finger Companies
Houston, TX
- Enforced strict rent collection protocols, achieving 97% collection rate and reducing delinquencies by 30% within the first two years.
- Successfully navigated a strict budget, maintained accounts receivable, reducing unnecessary vendor costs while working with maintenance to successfully complete unit turnovers.
- Managed leasing documents and facilitated new tenant onboarding processes efficiently.
- Followed up on delinquent tenants and coordinated collection procedures.
- Developed a resident retention program that focused on personalized outreach and contributed to high-resident lease renewals.
- Coordinated marketing campaigns through Social Media (Instagram, Facebook), news outlets (ABC 13), that attracted high-quality prospects, while reducing average days on market to less than 30 days.
Leasing Agent
The Finger Companies
Houston, TX
- Supported senior management in leasing, administrative tasks, and resident relations for a luxury portfolio.
- Processed rental applications and verified income for various high-income individuals.
- Managed resident move-in/move-out inspections and security deposit reconciliation, ensuring accuracy and timeliness.
- Served as the primary point of contact for resident maintenance requests, ensuring completion of non-emergency work orders within 24 to 48 hours.
Education
Houston Community College
06-2018
Skills
- Financial Management: Budgeting & P&L Responsibility, Rent Collection, Expense Control, NOI Maximization
- Leasing & Marketing: Luxury Unit Staging, Market Analysis, Resident Retention, Concession Strategy
- Operations: Lease Administration, Fair Housing Compliance, Vendor Management, Maintenance Oversight
- Resident Relations: Conflict Resolution, High-Profile Resident Management, Lifestyle Coordination
- Technology: Microsoft Office Suite, One Site Management Software
Timeline
Property Manager
The Finger Companies
12.2012 - Current
Leasing Agent
The Finger Companies
Assistant Property Manager
The Finger Companies
Houston Community College