Christal Gilhuys
Moorefield,WV
Summary
Dynamic insurance professional with extensive experience at Reed Insurance LLC, excelling in customer service and relationship building. Proven track record in developing tailored insurance solutions and reducing customer complaints through proactive issue resolution. Licensed agent skilled in quotes and sales, committed to maintaining high standards of professionalism and ethics.
Overview
22
22
years of professional experience
Work History
Insurance Agent/Customer Service Manager
Reed Insurance LLC of Moorefield
10.2018 - Current
- Assisted clients in understanding insurance products and coverage options.
- Developed knowledge of industry regulations and compliance standards.
- Supported team in processing policy applications and renewals efficiently.
- Conducted market research to identify potential client needs and preferences.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Maintained a positive attitude while managing high call volumes during peak times.
- Opened and closed location to uphold successful operations strategies and maximize business success.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Managed customer accounts, ensuring timely updates and accurate information delivery.
- Identified and resolved discrepancies and errors in customer accounts.
Insurance Agent/Customer Service Representative
Summit Insurance Services LLC
03.2004 - 10.2018
- Developed tailored insurance solutions based on client needs and risk assessments.
- Cultivated strong relationships with clients to enhance retention and satisfaction levels.
- Conducted comprehensive policy reviews, ensuring compliance with industry regulations.
- Provided expert guidance on coverage options, navigating complex insurance products.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
No Degree - Business
Potomac State College
Keyser, WVSkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
Timeline
Insurance Agent/Customer Service Manager
Reed Insurance LLC of Moorefield
10.2018 - Current
Insurance Agent/Customer Service Representative
Summit Insurance Services LLC
03.2004 - 10.2018
No Degree - Business
Potomac State College
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