Christal Havner
Salem,AR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Arisa Health
11.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Computer skills.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Insurance and Billing Specialist
Fulton County Hospital
01.2014 - 09.2020
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Commercial billing.
- Calling on insurance claim for payments.
- Efficient in using computer programs such Availity, Medicaid, Empower, Arkansas Total Care and etc.
- Audited and corrected billing and posting documents for accuracy.
Health and Safety Aid
Head Start Program
08.2012 - 01.2014
- Responsible for the health and safety of multiple children.
- Food preparation and calculation of portions.
- Responsible for tornado and fire drills.
- Interaction with parents and children.
- Simple teaching to three and four year olds.
Education
No Degree - Early Childhood Education
Arkansas State University Mountain Home
Mountain Home, ARNo Degree - Emphasis On Associates Degree
Ozarka College
Melbourne, ARSkills
- Complaint resolution
- Money handling abilities
- Multi-line phone talent
- Creative problem solving
Timeline
Customer Service Representative
Arisa Health
11.2020 - Current
Insurance and Billing Specialist
Fulton County Hospital
01.2014 - 09.2020
Health and Safety Aid
Head Start Program
08.2012 - 01.2014
No Degree - Early Childhood Education
Arkansas State University Mountain Home
No Degree - Emphasis On Associates Degree
Ozarka College
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