Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Christal Murrell

Las Vegas,NV

Summary

Dynamic sales professional with a proven track record at Integrity Mobile Homes, specializing in customer relationship management and sales negotiation. Demonstrates exceptional skills in building rapport and resolving conflicts, consistently delivering top-tier service while driving revenue growth through strategic networking. Committed to enhancing brand loyalty and exceeding client expectations.

Overview

11
11
years of professional experience

Work History

Manufactured Homes Sales Agent/Notary Public

Integrity Mobile Homes
Las Vegas, NV
08.2020 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained accurate records of all sales activities in the company's CRM system.
  • Conducted market research to identify new sales opportunities.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Maximized market share by working with clients and building relationships.
  • Developed relationships with customers by providing excellent customer service.
  • Greeted and assisted customers to foster positive experiences.
  • Negotiated contracts with customers to secure sales deals.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Evaluated competitor offerings regularly to stay ahead of the competition.
  • Produced sales documents, finalized deals and filed records.
  • Monitored industry news, developments, and trends related to our products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Set up meetings with potential clients and listened to their wishes and concerns.

Guest Service Representative

Donatello Hotel
San Francisco , CA
12.2018 - 11.2019
  • Responded promptly to inquiries regarding availability of rooms and rates.
  • Maintained accurate records of all transactions within the hotel software system.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Resolved guest complaints in a professional manner.
  • Organized special requests such as wake up calls, extra pillows, cribs.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Processed payments for room charges, taxes, and other incidentals as required.
  • Resolved customer disputes in a professional manner while maintaining positive relationships.
  • Tracked inventory levels of supplies needed for front desk operations.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Provided guidance to new team members on how to perform tasks correctly.
  • Provided assistance to guests throughout their stay.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Concierge

Caesars Palace
Las Vegas , NV
04.2014 - 06.2017
  • Managed a concierge desk, keeping area organized and stocked with necessary materials.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Ensured that all customer complaints were addressed in a timely fashion.
  • Built and maintained productive relationships with employees.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Processed payments for services rendered using cash register systems or POS terminals when necessary.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
  • Maintained knowledge of local attractions, events, and nightlife to offer current advice.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Education

Bachelor of Science - Marketing

Golden Gate University
San Francisco, CA
06-1996

Skills

  • Customer relationship management
  • Sales negotiation
  • Customer documentation
  • Contract management
  • Effective communication
  • Conflict resolution
  • Interpersonal skills
  • Active listening
  • Problem solving
  • Data entry
  • Networking
  • Contract preparation
  • Customer assistance
  • Business acumen
  • Building rapport
  • Cross-selling techniques
  • Objection handling
  • Client relations

Affiliations

  • reading
  • exploration
  • fashion

Accomplishments

  • Employee of the month

Timeline

Manufactured Homes Sales Agent/Notary Public

Integrity Mobile Homes
08.2020 - Current

Guest Service Representative

Donatello Hotel
12.2018 - 11.2019

Concierge

Caesars Palace
04.2014 - 06.2017

Bachelor of Science - Marketing

Golden Gate University

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Christal Murrell