Christal Rangel-Escamilla
The Venetian Resort, The Palazzo Resort
LASVEGAS,NV
2
Languages
13
years of professional experience
Experienced cage supervisor with a strong focus on training and mentoring staff. Skilled in cash handling, operational efficiency, and enhancing customer satisfaction. Ready to leverage leadership abilities to drive team success and optimize service delivery.
Work History
Cage Senor Cashier
5 Years 2 Months- Processed cash and credit transactions efficiently while ensuring accurate handling of funds.
- Maintained high levels of customer satisfaction through friendly and prompt service.
- Assisted in training new cashiers on operational procedures and systems.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cage Shift Supervisor
6 Years 6 Months- Supervised daily cage operations, ensuring compliance with gaming regulations and internal policies.
- Trained and mentored new staff on procedures and best practices for cash handling.
- Monitored cash flow and inventory levels to optimize operational efficiency and security measures.
- Collaborated with management to develop strategies for improving service delivery and customer satisfaction.
- Conducted regular audits of cash drawers, ensuring accountability and adherence to financial protocols.
- Led team meetings to discuss performance metrics, share feedback, and promote a positive work environment.
Education
High School Diploma
Skills
Customer service
Professional demeanor
Time management
Cash management
Patience and empathy
Staff training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cage Senor Cashier
The Venetian Resort, The Palazzo Resort
08.2021 - CurrentRead More
Cage Shift Supervisor
Palms Hotel & Casino
02.2014 - 08.2020Read More
Fontana High School
High School Diploma
Read More