Christal Robles
Ogden,UT
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Ogden Clinic
07.2020 - Current
- Assisted in patient intake procedures and maintained accurate medical records.
- Coordinated patient appointments, ensuring optimal scheduling efficiency and minimal wait times.
- Educated patients on treatment plans and medication instructions to enhance compliance.
- Trained new staff on clinic protocols and best practices for patient care delivery.
- Implemented process improvements that enhanced workflow efficiency within the clinical setting.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Education
High School Diploma -
Weber State University
Ogden, UT06-2019
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Reliable team player
- Electronic health records
- Electronic medical records
- Insurance verification
- Appointment setting
Accomplishments
- Academic Award, Honor Roll- 2016
- Certificate of Recognition for Outstanding Community Service- 2014
- Leadership Achievement Award JROTC- 2015
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Ogden Clinic
07.2020 - Current
High School Diploma -
Weber State University
Interests
- Roy High School Basketball team
- Upward Bound college program where I take college classes and stay on the Weber State Campus during the summer.
- Youth Impact , I do a lot of my volunteering there