Christal Talbert
Irvington
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
10
10
years of professional experience
Work History
Team Lead Transportation Specialist/Accounts Receivable Clerk
WWEX
Houston
10.2023 - 04.2025
- Identified opportunities for process improvements, implementing changes when required.
- Set specific goals for projects to measure progress and evaluate end results.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Analyzed key performance indicators to identify effective strategies.
- Trained new staff in relevant processes and procedures.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Resolved escalated customer complaints or queries promptly and efficiently.
Team Lead/Accounts Receivable Clerk/Payroll Administrator
Unishippers
Denville
09.2016 - 10.2023
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Set specific goals for projects to measure progress and evaluate end results.
- Delegated tasks appropriately according to individual skill sets.
- Performed payroll processing for multiple companies utilizing various software packages.
- Maintained and updated database for invoicing and accounting reconciliation.
- Issued employees' paychecks and statements of earnings and deductions electronically.
- Created payroll-related reports for pension plans, insurance, and other benefits.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
Dispatcher Trailers and Plans/clerk
UPS
Newark
02.2015 - 09.2018
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Received and dispatched calls for emergency services.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Coordinated with air traffic control personnel for clearance into restricted airspace if required for a particular mission.
- Compiled with FAA, customs and immigration requirements in full.
- Directed aircraft to assigned destinations according to filed flight plans, air traffic control instructions and company policies.
Education
Bachelor of Arts - Secondary Education
Lincoln University
Pennsylvania 05-2006
Skills
- Team leadership
- Project management
- Customer service
- Employee training
- Payroll administration
- Client service
Timeline
Team Lead Transportation Specialist/Accounts Receivable Clerk
WWEX
10.2023 - 04.2025
Team Lead/Accounts Receivable Clerk/Payroll Administrator
Unishippers
09.2016 - 10.2023
Dispatcher Trailers and Plans/clerk
UPS
02.2015 - 09.2018
Bachelor of Arts - Secondary Education
Lincoln University