Christal Triplett
SAINTLOUIS,MO
Summary
A strategic leader with 15+ years of experience with a strong background in operations management, talent acquisition, problem solving, and employee coaching. Skilled in building high-performing teams, improving customer service, and aligning daily execution with sales goals. Proven ability to manage payroll, budgets, and inventory while supporting companies' growth.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Store Manager
Aldo Group
St Louis, MO
07.2021 - Current
- Led daily store operations, ensuring sales floor readiness, visual standards, and seamless customer service execution.
- Analyzed sales trends and KPI performance to adjust staffing, floor coverage, and selling priorities.
- Coached associates on selling techniques, product knowledge, and service behaviors to strengthen team performance.
- Monitored inventory levels, coordinated replenishment, and maintained accurate stock organization to support merchandising needs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and an organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Directed district sales strategy to align territory priorities with revenue targets and customer demand.
- Coached sales representatives on account planning, objection handling, and relationship management.
Assistant Manager
DSW Shoe Warehouse
St Louis, MO
10.2015 - 03.2021
- Directed daily store operations to maintain customer service, merchandising, and sales floor readiness.
- Coached associates on selling techniques, product knowledge, and service standards.
- Resolved customer concerns promptly to protect loyalty and store reputation.
- Monitored inventory levels, replenishment, and shipment processing to support stock accuracy.
- Monitored cash intake and deposit records, increasing accuracy, and reduced discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Collaborated with the management team to set sales targets and strategies, achieving consistent sales growth.
- Implemented staff training programs to elevate service standards and knowledge.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Assistant Store Manager
Forever 21
St Louis, MO
04.2011 - 09.2015
- Directed daily store operations to maintain sales floor readiness and customer service standards.
- Coached associates on merchandising, fitting room recovery, and brand presentation expectations.
- Monitored inventory replenishment, stockroom organization, and shipment processing for accuracy.
- Supported scheduling and labor coverage to align staffing with traffic patterns and sales needs.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Customer Service Representative
Express Scripts
St Louis, MO
10.2004 - 03.2009
- Resolved member inquiries regarding pharmacy benefits, claims, and coverage using electronic service systems.
- Reviewed prescription requests and eligibility details to ensure accurate, compliant support.
- Coordinated with pharmacies and internal teams to address order status and access issues.
- Documented call outcomes and case notes in customer relationship systems for consistent follow-up.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Mehlville Senior High
St Louis, MO05.2005
Skills
- Inventory management
- Operations management
- Financial oversight
- Budget development
- POS systems
- Cash handling
- Sales professional
- Customer relation service
- Operations
- Problem-solving
- Multitasking
- Talent acquisition
- Team development
- Software expertise
- Operations
Certification
- Bio Science - May 2025
- Manager In Training 2025
- Manger In Training 2024
Timeline
Store Manager
Aldo Group
07.2021 - Current
Assistant Manager
DSW Shoe Warehouse
10.2015 - 03.2021
Assistant Store Manager
Forever 21
04.2011 - 09.2015
Customer Service Representative
Express Scripts
10.2004 - 03.2009
High School Diploma -
Mehlville Senior High