Christalbel No
Los Angeles,CA
Summary
Detail-oriented and results-driven professional with extensive experience in enrollment coordination, student record management, and regulatory compliance. Proven track record of exceptional customer service in educational and governmental settings. Seeking challenging roles in education or the public sector
Overview
5
5
years of professional experience
Work History
Enrollment Coordinator /Designated School Official
International American University
Los Angeles, CA
09.2022 - Current
- Collected, maintained, and reported student data in compliance with FERPA guidelines.
- Managed accurate records of graduates, enrollment, and exit information.
- Handled daily email traffic, course changes, and student/faculty inquiries.
- Conducted recordkeeping tasks including importing student data and issuing transcripts.
- Oversaw New Student Orientation operations and delegated tasks to student workers.
- Acted as a liaison with Admissions and Student Support for registration coordination.
- Updated and maintained student records in SEVIS, ensuring compliance with immigration policies.
- Monitored and tracked student F-1 visa status, providing accurate visa maintenance information.
- Served as a liaison with transfer institutions, facilitating the transfer process for students.
Disability Insurance Program Representative
Employment Development Department State Disability Insurance
Los Angeles, CA
03.2020 - 08.2022
- Processed 50 claims per day and reviewed eligibility for Disability benefits.
- Conducted fact-finding interviews with claimants, medical providers, and employers.
- Communicated with stakeholders to manage disability insurance program needs.
- Maintained updated customer records in compliance with HIPAA standards.
- Interviewed applicants and explained available benefits.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Attendance Clerk
Employment Development Department
Los Angeles, CA
01.2019 - 03.2020
- Validated and maintained leave balances and managed employees' overtime.
- Provided administrative support for HR services and managed employee records.
- Handled inquiries and maintained accurate department and customer records.
- Collected, evaluated, and stored documents securely in permanent records. Located and retrieved files, assisting the public with general information.
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
Responded effectively to sensitive inquiries or complaints.
Education
BBA - Gender Studies
University of California, Los Angeles
Los Angeles12-2017
Associates Degree -
Santa Monica College
Santa Monica06-2012
Skills
- Analytical Abilities: Proficient in problem analysis, data gathering, and solution identification, vital for effective decision-making and document examination
- Organizational Skills: Skilled in planning and prioritizing tasks to ensure timely completion, especially when managing high volumes of applications or documents
- Communication Skills: Clear communication, both written and oral, essential for interacting with stakeholders and providing excellent customer service
- Research Skills: Proficient in researching, analyzing, and applying laws and policies, important for higher-level positions
- Attention to Detail: Possessing a keen eye for detail, necessary for examining evidence and maintaining process integrity
- Adaptability: Demonstrating the ability to adapt to changing regulations and procedures, crucial for roles in government settings
Timeline
Enrollment Coordinator /Designated School Official
International American University
09.2022 - Current
Disability Insurance Program Representative
Employment Development Department State Disability Insurance
03.2020 - 08.2022
Attendance Clerk
Employment Development Department
01.2019 - 03.2020
BBA - Gender Studies
University of California, Los Angeles
Associates Degree -
Santa Monica College
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