Summary
Overview
Work History
Education
Skills
Timeline
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Christan Lanigan

Sarasota,FL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Full-time student pursuing flexible part-time employment with weekend and evening shift options.

Overview

4
4
years of professional experience

Work History

Server

Opus SRQ
09.2021 - 04.2023
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Informed customers of daily specials and signature menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Server

TPC Prestancia
12.2020 - 10.2021
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Stocked service areas with supplies during slow periods.
  • Presented menus and answered questions regarding items.

Food Runner

Esplanade Golf & Country Club Lakewood Ranch
06.2019 - 04.2020
  • Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
  • Double-checked meals placed in window against customer tickets for accuracy.
  • Memorized dining room floor plans and understood seat number system.
  • Built and maintained relationships with regular customers by learning and remembering preferences.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assisted servers to optimize guest dining experience.

Education

Associate of Science - Nursing

Galen College of Nursing
Sarasota, FL
12.2024

Skills

  • Wine Service
  • Warm and Friendly
  • Natural Leadership
  • Order Accuracy
  • Service Prioritization
  • Performance Improvement
  • Cool Under Pressure
  • Food Sales and Promotion
  • Guest Satisfaction
  • Conflict and Complaint Resolution

Timeline

Server

Opus SRQ
09.2021 - 04.2023

Server

TPC Prestancia
12.2020 - 10.2021

Food Runner

Esplanade Golf & Country Club Lakewood Ranch
06.2019 - 04.2020

Associate of Science - Nursing

Galen College of Nursing

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Christan Lanigan