Christari Morris
Louisville,KY
Summary
Detail-oriented professional with experience in pharmacy and mental health settings and customer service rep. Proven ability to assist patients/customers and resolve inquiries efficiently, ensuring confidentiality and compliance with healthcare/company regulations. Seeking to enhance patient/customer care through exceptional service and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
McKesson
01.2025 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by tracking medication supplies and restocking as needed.
- Provided exceptional customer service by addressing patient inquiries regarding prescriptions.
- Operated pharmacy software systems to input prescription orders efficiently.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted customers with inquiries and provided accurate product information.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
Mental Health Technician
The Brook Hospital - Dupont
02.2024 - Current
- Monitored patient behavior and reported changes to clinical staff.
- Documented patient progress and maintained accurate records.
- Engaged patients in group activities to enhance social skills.
- Supported crisis intervention efforts by applying de-escalation techniques.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Charted on each patient daily.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Treated clients and families with respect and dignity.
Customer Service Representative
Consumer Cellular
04.2023 - 12.2024
- Handled high-volume inbound calls, providing effective customer support and resolving inquiries promptly.
- Utilized CRM software to track customer interactions, ensuring accurate record-keeping and follow-up actions.
- Managed escalated customer issues with professionalism, employing conflict resolution techniques to achieve positive outcomes.
- Monitored call metrics and performance indicators, contributing to team goals through consistent adherence to quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Caregiver
Always Best Care
02.2022 - 04.2023
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications according to prescribed schedules, maintaining compliance with health regulations.
- Developed personalized care plans in collaboration with healthcare professionals and family members.
- Monitored client progress and reported changes to medical staff for timely interventions.
- Trained new caregivers on best practices for patient care and safety protocols.
- Fostered strong relationships with clients, promoting trust and open communication in care delivery.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Education
High School Diploma -
KLEIN COLLINS
Houston, TX12-2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Data entry
- Customer service
- Active listening
- Call center experience
- Microsoft Excel
- Payment processing
- Paperwork processing
- Appointment scheduling
- Follow-up skills
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Full Professional
Timeline
Pharmacy Technician
McKesson
01.2025 - Current
Mental Health Technician
The Brook Hospital - Dupont
02.2024 - Current
Customer Service Representative
Consumer Cellular
04.2023 - 12.2024
Caregiver
Always Best Care
02.2022 - 04.2023
High School Diploma -
KLEIN COLLINS